Switching Providers (Frontier to Spectrum)

[Toshibahh]

My family and I have just moved into a new house. We bought a internet package from Frontier saying that we would have great, 7MB/s down and 3MB/s up. After which when they came to install the equipment they never hooked up the internet. After calling they told us that we werent available for a network port. Finally budging, we got one of their workers to come down and help install things the first workers didnt do correctly like phone, etc. Soon after, we asked him about the internet and he had us "connect to someone's port so you are technically sharing their internet" Soon after, I ran tests and only got up to a maximum of 1Mb/s down and the up is much worse. They told us it was the old phone lines fault. I was looking to switch to Spectrum and get better internet but am interested in if the old phone line is actually a problem and mean that I would still have the same, old slow internet. Please, help. It takes over 5 hours to download around 3 GBs.

 

[nukemaster]

DSL does perform worse one older lines for sure and the farther from the exchange the worse it can be.

I just want to make sure everything is being listed correctly.

Are you saying you have a 7megabit(normally Mb) or megabyte(normally MB) per second connection.

If your ISP rating is in fact megabit/sec. then your speeds are normal. 8 megabits would be 1 megabyte per second.

On the other hand if you are supposed to have 8 megabytes/sec(56 megabit), then yeah something is up. Only a tech can see if the phone lines are the issue.

 

[Toshibahh]

I was saying that Frontier promised us we'd have 7 megabyte/second download. We ended up with 1 megabit/second download