I used ‘Driver Booster 6’ on my Lenovo Yoga 520-14IKB to update several drivers, and since that my fingerprint reader won’t work. In my settings it says Windows Hello is not available, and when I run troubleshooter it shows ‘Synaptics WBDI – SGX has a driver problem’.
So far I have tried:
- Telling troubleshooter to fix the problem and restarting
- Uninstalling the driver from Device Manager, and reinstalling using the latest version from the
Lenovo website
- Performing a Windows update to see if this updated the driver or improved compatibility
I recently realised that in Device Manager under Properties, there is an option to ‘Roll Back Driver’. This is greyed out for me, likely because I completely uninstalled the driver before adding the new Lenovo one.
Any help would be greatly appreciated as I am really running out of options here, and really don’t want to be doing a full Windows install during the exam season
So far I have tried:
- Telling troubleshooter to fix the problem and restarting
- Uninstalling the driver from Device Manager, and reinstalling using the latest version from the
Lenovo website
- Performing a Windows update to see if this updated the driver or improved compatibility
I recently realised that in Device Manager under Properties, there is an option to ‘Roll Back Driver’. This is greyed out for me, likely because I completely uninstalled the driver before adding the new Lenovo one.
Any help would be greatly appreciated as I am really running out of options here, and really don’t want to be doing a full Windows install during the exam season