Question Syncing rgb of casing and cooler

Feb 17, 2019
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Sorry i didnt know where to list the problem so i chose components. Anyways recently i brought a pc with casing coolermaster h500 and coolermaster ML240r.
No matter how much i try i cant sync to show one color can anyone help me? People from the shop said the casing fans cant sync with the cooler but in youtube i saw them syncing with the same motherboard as mine. My mobo is gigabyte z390ud. Sorry for my bad english can anyone help please?
 

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