Archived from groups: microsoft.public.windowsxp.perform_maintain (
More info?)
--
Hope this helps. Let us know.
Wes
MS-MVP Windows Shell/User
In news:ehv%23TXR$EHA.3504@TK2MSFTNGP12.phx.gbl,
Bert Kinney <bert@NSmvps.org> hunted and pecked:
> Thanks for the info Wesley, I am sure this will come in handy in the
> future.
>
> --
> Regards,
> Bert Kinney [MS-MVP DTS]
> http://dts-l.org/
>
> Wesley Vogel wrote:
>> Hi Bert,
>>
>> In my case, SWAG, Index.dat Suite. Index.dat Suite finds
>> all the index.dat files and sets up a batch file to
>> delete them on boot. I don't know for sure that
>> Index.dat Suite is the culprit, in my case, but it's the
>> most likely suspect.
>>
>> SWAG. Some sort of TIF cleaner is probably to blame in
>> many other cases.
>>
>> The index.dats in the Temporary Internet Files recreate
>> themselves so, no problem. The index.dat file in
>> C:\WINDOWS\PCHealth\HelpCtr\OfflineCache doesn't ever get
>> recreated. I changed mine to Read-only and have a zipped
>> backup.
>>
>> Vampirefo actully discovered that the missing index.dat
>> was causing the msinfo32 problem. Kelly sent me a copy
>> of the file and I copied it to the appropriate place and
>> my msinfo32 problem was over.
>>
>>
>> In news:uoXXVfE$EHA.2804@TK2MSFTNGP15.phx.gbl,
>> Bert Kinney <bert@NSmvps.org> hunted and pecked:
>>> Nicely done Wesley. Any idea what causes the deletion
>>> of the index.dat file?
>>>
>>> --
>>> Regards,
>>> Bert Kinney [MS-MVP DTS]
>>> http://dts-l.org/
>>>
>>>
>>> Wesley Vogel wrote:
>>>> I love it whan a plan comes together.
>>>>
>>>> Keep having fun!
>>>>
>>>>
>>>> In
>>>> news
FC7A741-942B-4D26-B913-761ADF256600@microsoft.com,
>>>> englishman <englishman@discussions.microsoft.com> hunted
>>>> and pecked:
>>>>> Wesley
>>>>>
>>>>> Many thanks for the 'index.dat' file - it completely
>>>>> solves the problem !
>>>>>
>>>>>
>>>>>
>>>>> "Wesley Vogel" wrote:
>>>>>
>>>>>> It's on the way. Let us know, here how it works out.
>>>>>>
>>>>>> --
>>>>>> Hope this helps. Let us know.
>>>>>> Wes
>>>>>>
>>>>>> In
>>>>>> news
011B607-C276-4349-A3C4-2B09F555F825@microsoft.com,
>>>>>> englishman <englishman@discussions.microsoft.com>
>>>>>> hunted and pecked:
>>>>>>> Wesley
>>>>>>>
>>>>>>> Thanks for your response - there is no 'index.dat'
>>>>>>> file - I'll email to request one.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> "Wesley Vogel" wrote:
>>>>>>>
>>>>>>>> First. Set Hidden files and folders to display.
>>>>>>>>
>>>>>>>> Start | Settings | Control Panel | Folder Options |
>>>>>>>> View tab Check:
>>>>>>>> � Display the contents of system folders
>>>>>>>> � Show hidden files and folders
>>>>>>>> UNCheck:
>>>>>>>> � Hide protected operating system files
>>>>>>>> Apply | OK
>>>>>>>>
>>>>>>>> [[Hidden files and folders will appear dimmed to
>>>>>>>> indicate they are not typical items.]]
>>>>>>>>
>>>>>>>> Second. Paste this in the Start | Run box...
>>>>>>>>
>>>>>>>> C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
>>>>>>>>
>>>>>>>> Click OK.
>>>>>>>>
>>>>>>>> Look for a file called index.dat. Is one there? If
>>>>>>>> not, remove the 123 from my E-mail address and
>>>>>>>> E-mail me I'll send you a copy of the index.dat
>>>>>>>> file.
>>>>>>>>
>>>>>>>> Or if you like get a copy from a friend.
>>>>>>>>
>>>>>>>> There a work arounds, but you are probably missing
>>>>>>>> C:\WINDOWS\PCHealth\HelpCtr\OfflineCache\index.dat
>>>>>>>>
>>>>>>>> I fixed this on my machine a couple of weeks ago.
>>>>>>>>
>>>>>>>> --
>>>>>>>> Hope this helps. Let us know.
>>>>>>>> Wes
>>>>>>>>
>>>>>>>> In
>>>>>>>> news:62067605-CA0A-4C4B-9E58-6B810F0E4BE8@microsoft.com,
>>>>>>>> englishman <englishman@discussions.microsoft.com>
>>>>>>>> hunted and pecked:
>>>>>>>>> Hi Bert. Thanks for this, but 'Help & Support' is
>>>>>>>>> working fine - no problems. The problem is 'System
>>>>>>>>> Information' or 'Msinfo32.exe', however they are
>>>>>>>>> invoked (except Msinfo32.exe with certain command
>>>>>>>>> line switches) do NOT run - instead they invoke
>>>>>>>>> 'Help & Support'.
>>>>>>>>>
>>>>>>>>> I've tried an Xp repair install and then
>>>>>>>>> re-installed Sp2, but this hasn't solved the
>>>>>>>>> problem. I'm reluctant to try the suggestions on
>>>>>>>>> your links when the 'problem' doesn't seem to be
>>>>>>>>> the one for which the solutions are designed.
>>>>>>>>>
>>>>>>>>> "Bert Kinney" wrote:
>>>>>>>>>
>>>>>>>>>> Hi,
>>>>>>>>>>
>>>>>>>>>> Here are a couple of links that should fix the
>>>>>>>>>> problem.
>>>>>>>>>>
>>>>>>>>>> Fix WinXP Help after running Easy Cleaner
>>>>>>>>>>
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm
>>>>>>>>>>
>>>>>>>>>> Troubleshooting Windows XP, Tweaks and Fixes for
>>>>>>>>>> Windows XP
>>>>>>>>>>
http://www.kellys-korner-xp.com/top10faqs.htm
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Regards,
>>>>>>>>>> Bert Kinney [MS-MVP DTS]
>>>>>>>>>> http://dts-l.org/
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> englishman wrote:
>>>>>>>>>>> I have Xp Home Edition Sp 2.
>>>>>>>>>>>
>>>>>>>>>>> I recently noticed that System Information (or
>>>>>>>>>>> Msinfo32.exe) doesn't 'run' when activated;
>>>>>>>>>>> rather "Help & Support" is launched. It used to
>>>>>>>>>>> work OK.
>>>>>>>>>>>
>>>>>>>>>>> A quick search of websites suggests the problem
>>>>>>>>>>> is a deleted 'index.dat' file contained in a
>>>>>>>>>>> sub-folder of 'WINDOWS/PCHEALTH'. The only
>>>>>>>>>>> suggested fix I can see is a clean re-install of
>>>>>>>>>>> Xp.
>>>>>>>>>>>
>>>>>>>>>>> Is this missing index.dat file really the cause
>>>>>>>>>>> of the problem ? If so, is a clean re-install the
>>>>>>>>>>> only fix (or can I get an appropriate generic
>>>>>>>>>>> index.dat file from somewhere ?) ?
>>>>>>>>>>>
>>>>>>>>>>> Or,.... is the problem to do with Sp 2 ?
>>>>>>>>>>>
>>>>>>>>>>> I would welcome advice.
>>>>>>>>>>>
>>>>>>>>>>> Many Thanks.
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