System Information command not working

[Marty]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

When I select start > All Programs > Accessories > System Tools > System
Information, it opens "Help and Support Center" instead of "System
Information" window.

This didn't happen before, has there been an update to WinXP that has
changed this setting or more likely I've had a virus/worm damage my system?

Also, running the file "msinfo32.exe" opens Help and Support Center. Is
this normal?

I would appreciate some help on this matter.

Cheers,

Marty

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

"Marty" <nospam@nospam.com> wrote in message
news:uTFxCGWtFHA.1256@TK2MSFTNGP09.phx.gbl...
> When I select start > All Programs > Accessories > System Tools > System
> Information, it opens "Help and Support Center" instead of "System
> Information" window.
>
> This didn't happen before, has there been an update to WinXP that has
> changed this setting or more likely I've had a virus/worm damage my
> system?
>
> Also, running the file "msinfo32.exe" opens Help and Support Center. Is
> this normal?
>
> I would appreciate some help on this matter.
>
> Cheers,
>
> Marty

Check out this Tiny:
http://tinyurl.com/c227f

which is the same as:
http://groups.google.com/group/microsoft.public.windowsxp.perform_maintain/browse_thread/thread/6430da96a10ab57/015a7424ad7be02a?lnk=st&q=msinfo32.exe+XP&rnum=2&hl=en#015a7424ad7be02a

 

[Marty]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Thanks, the index.dat file was missing.

Marty



Wesley Vogel wrote:
> The index.dat file may be missing from >>
> C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
> or
> %windir%\PCHealth\HelpCtr\OfflineCache if Windows is not on C:\
>
> First. Set Hidden files and folders to display.
>
> Start | Settings | Control Panel | Folder Options | View tab
> Check:
>  Display the contents of system folders
>  Show hidden files and folders
> UNCheck:
>  Hide protected operating system files
> Apply | OK
>
> [[Hidden files and folders will appear dimmed to indicate they are not
> typical items.]]
>
> Second. Paste this in the Start | Run box...
>
> %windir%\PCHealth\HelpCtr\OfflineCache
>
> Click OK.
>
> Look for a file called index.dat. Is one there?
>
> If not, save the attached zip file and unzip it to ...
>
> %windir%\PCHealth\HelpCtr\OfflineCache
>
> The zip file contains the appropriate index.dat file.
>
> Move index.zip to
> %windir%\PCHealth\HelpCtr\OfflineCache
> that way the next time you delete the index.dat you
> can unzip index.zip again.
>
> If you do not trust this, get the index.dat from a friends machine.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Super. Keep having fun. 🙂

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In news:eo%23wUebtFHA.1204@TK2MSFTNGP15.phx.gbl,
Marty <nospam@nospam.com> hunted and pecked:
> Thanks, the index.dat file was missing.
>
> Marty
>
>
>
> Wesley Vogel wrote:
>> The index.dat file may be missing from >>
>> C:\WINDOWS\PCHealth\HelpCtr\OfflineCache
>> or
>> %windir%\PCHealth\HelpCtr\OfflineCache if Windows is not on C:\
>>
>> First. Set Hidden files and folders to display.
>>
>> Start | Settings | Control Panel | Folder Options | View tab
>> Check:
>>  Display the contents of system folders
>>  Show hidden files and folders
>> UNCheck:
>>  Hide protected operating system files
>> Apply | OK
>>
>> [[Hidden files and folders will appear dimmed to indicate they are not
>> typical items.]]
>>
>> Second. Paste this in the Start | Run box...
>>
>> %windir%\PCHealth\HelpCtr\OfflineCache
>>
>> Click OK.
>>
>> Look for a file called index.dat. Is one there?
>>
>> If not, save the attached zip file and unzip it to ...
>>
>> %windir%\PCHealth\HelpCtr\OfflineCache
>>
>> The zip file contains the appropriate index.dat file.
>>
>> Move index.zip to
>> %windir%\PCHealth\HelpCtr\OfflineCache
>> that way the next time you delete the index.dat you
>> can unzip index.zip again.
>>
>> If you do not trust this, get the index.dat from a friends machine.