Hello
I've been experiencing consistent BSOD's almost randomly for several months. I decided to look to these forums for help solving this issue a few months ago. The forum post and the replies, as well as the steps we took and the outcomes of those steps can be found here:
https://forums.tomshardware.com/threads/blue-screen-of-death-errors.3657226/?view=date
Overview of what we did:
The blue screens had caused audio driver issues (audio was completely disabled), and impaired files were found after running /sfc scannow and DISM.exe /Online /Cleanup-image/Restorehealth command. I created 5 dump files to offer as much information about the BSOD's as possible. Then, we updated any drivers that were suspect to the errors manually, and later updated my Windows 10 OS to 20H2. The audio driver problems were fixed (as far as I know, I thought there used to be an additional audio option, though), blue screens weren't occurring, and sfc scans and restore health brought up no errors, so I assumed the problem was fixed. Though now, blue screen errors are showing up again. I was then recommended to make a new post about the issue.
System info:
System model: OMEN by HP Desktop PC 880-p1xx
Processor: Intel Core i7-8700K CPU @ 3.70 (12 CPU's), ~3.7Ghz
OS: Windows 10 Home 64-bit -- Build 10.0.19042
Graphics card: NVIDIA GeForce GTX 1080Ti
32 GB RAM
Because dump files were looked over last time, I'll post my current minidump files I have in regards to the BSOD's. As far as I know, they have all been SYSTEM_SERVICE_EXCEPTION:
https://drive.google.com/file/d/1tzRaJ9mmDXeISCubBBsrYWawEVVEg5VG/view?usp=sharing 12/2/20 BSOD
https://drive.google.com/file/d/1yInYI10e22G9LrCpG4yo87SL21ZPV1dn/view?usp=sharing 12/9/20 8:04pm BSOD
https://drive.google.com/file/d/1yInYI10e22G9LrCpG4yo87SL21ZPV1dn/view?usp=sharing 12/9/20 8:15pm BSOD
https://drive.google.com/file/d/1lHLUXqVfNayqmI95HpfHM4hgoGCNYQjW/view?usp=sharing 12/11/20 BSOD
https://drive.google.com/file/d/1Hw5akCSvMjuZ6uo5uguVAdqOv9EZta9C/view?usp=sharing 12/17/20 BSOD
Some extra notes:
-I decided to hold off on running sfc scannow or restore health until the post was seen.
-Audio drivers are still in the same state as they were after the update; they still work right now.
-I never installed the cabinet files for the audio drivers in the previous post, because audio was working after the update.
-I have not run the hp support assistant since the most recent BSOD's. (The first time it was ran, it caused a BSOD. I ran it a second time later, with no notable results.) This is the link I was given to run it: https://www8.hp.com/au/en/campaigns/hpsupportassistant/hpsupport.html
Hoping for the best, any constructive input toward solving the issue would be appreciated.
I've been experiencing consistent BSOD's almost randomly for several months. I decided to look to these forums for help solving this issue a few months ago. The forum post and the replies, as well as the steps we took and the outcomes of those steps can be found here:
https://forums.tomshardware.com/threads/blue-screen-of-death-errors.3657226/?view=date
Overview of what we did:
The blue screens had caused audio driver issues (audio was completely disabled), and impaired files were found after running /sfc scannow and DISM.exe /Online /Cleanup-image/Restorehealth command. I created 5 dump files to offer as much information about the BSOD's as possible. Then, we updated any drivers that were suspect to the errors manually, and later updated my Windows 10 OS to 20H2. The audio driver problems were fixed (as far as I know, I thought there used to be an additional audio option, though), blue screens weren't occurring, and sfc scans and restore health brought up no errors, so I assumed the problem was fixed. Though now, blue screen errors are showing up again. I was then recommended to make a new post about the issue.
System info:
System model: OMEN by HP Desktop PC 880-p1xx
Processor: Intel Core i7-8700K CPU @ 3.70 (12 CPU's), ~3.7Ghz
OS: Windows 10 Home 64-bit -- Build 10.0.19042
Graphics card: NVIDIA GeForce GTX 1080Ti
32 GB RAM
Because dump files were looked over last time, I'll post my current minidump files I have in regards to the BSOD's. As far as I know, they have all been SYSTEM_SERVICE_EXCEPTION:
https://drive.google.com/file/d/1tzRaJ9mmDXeISCubBBsrYWawEVVEg5VG/view?usp=sharing 12/2/20 BSOD
https://drive.google.com/file/d/1yInYI10e22G9LrCpG4yo87SL21ZPV1dn/view?usp=sharing 12/9/20 8:04pm BSOD
https://drive.google.com/file/d/1yInYI10e22G9LrCpG4yo87SL21ZPV1dn/view?usp=sharing 12/9/20 8:15pm BSOD
https://drive.google.com/file/d/1lHLUXqVfNayqmI95HpfHM4hgoGCNYQjW/view?usp=sharing 12/11/20 BSOD
https://drive.google.com/file/d/1Hw5akCSvMjuZ6uo5uguVAdqOv9EZta9C/view?usp=sharing 12/17/20 BSOD
Some extra notes:
-I decided to hold off on running sfc scannow or restore health until the post was seen.
-Audio drivers are still in the same state as they were after the update; they still work right now.
-I never installed the cabinet files for the audio drivers in the previous post, because audio was working after the update.
-I have not run the hp support assistant since the most recent BSOD's. (The first time it was ran, it caused a BSOD. I ran it a second time later, with no notable results.) This is the link I was given to run it: https://www8.hp.com/au/en/campaigns/hpsupportassistant/hpsupport.html
Hoping for the best, any constructive input toward solving the issue would be appreciated.
Last edited: