Question System suddenly shuts down and restarts, stating power issue. Thought it was caused by graphically intense game, but might be a bigger issue...

Nov 18, 2020
3
0
10
I was trying some demos on STEAM, specifically a couple "Dark Pictures Anthology" demos, and thought the issue was just with that particular companies' demos, but it happened with two unrelated ones. I am not knowledgeable of the inter-workings of computers. So, I asked on the STEAM discussion board, and after trying a few things one user suggested I post here and reference the thread: https://steamcommunity.com/app/1194630/discussions/0/2988663148725318328/

Sidenote: When I had an issue with my old graphics card, it just made the game at the time-Thief-stutter, but never crash or restart my system in such a manner. As did FFXV, to which I needed more memory. This...I don't know what is going on.

Current Specs...
Display
NVIDIA GeForce GTX 1070 [Display adapter]

Operating System
Windows 10 Home (x64) Version 20H2, build 19042.630
Boot Mode: UEFI with successful Secure Boot
Experience: Windows Feature Experience Pack 120.2212.31.0
Installed on: 8/‎2/‎2020

Processor
4.00 gigahertz Intel Core i7-4790K
256 kilobyte primary memory cache
1024 kilobyte secondary memory cache
8192 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Hyper-threaded (8 total)

Main Circuit Board
Board: ASUSTeK COMPUTER INC. H97M-PLUS Rev X.0x
Bus Clock: 100 megahertz
UEFI: American Megatrends Inc. 2502 05/19/2015

Memory Modules
8136 Megabytes Usable Installed Memory
Slot 'DIMM_A1' is Empty
Slot 'DIMM_A2' is Empty
Slot 'DIMM_B1' has 4096 MB
Slot 'DIMM_B2' has 4096 MB


So Far...
I ran these programs based on suggestions:
~Furmark results: View: https://i.imgur.com/ueFfzLi.png
and View: https://i.imgur.com/TPSANMk.png
~Prime95 results: View: https://i.imgur.com/cunCHlK.png
~OpenHardwareMonitor results: View: https://i.imgur.com/Nhw16xQ.png
~UserBenchmark results (halted): View: https://www.youtube.com/watch?v=MGF2eLJ8_4o&feature=youtu.be
NOTE: The system restarted the same way during the second animated test

Please. I need help. I feel burnt out and I am getting lost.
 
Last edited:
Nov 18, 2020
3
0
10
make and model of the psu?

A Rosewill 500 W 80+ Platinum Certified Semi-modular Fanless ATX Power Supply.
I had also mentioned the PSU in the STEAM forums discussion linked in the post, which was where most of the support was exchanged up until this point of posting on Tom's Hardware to continue with support.
 
Nov 18, 2020
3
0
10
So, Someone else from somewhere else mentioned Event Viewer. I just ran the Event Viewer and I got this information: View: https://imgur.com/hTu9lyA

I dug around and found Details: View: https://imgur.com/MI8Qdrp


I looked up Event ID 41 for Critical Error shown in the image here:
...And It corresponds to "Scenario 3: The computer is unresponsive or randomly restarts, and Event ID 41 is not recorded or the Event ID 41 entry or lists error code values of zero


As I am not proficient in computers and I have been at this for hours going on days. I barely know what I am doing, but can someone confirm that what I am reading is correct and my power supply might be failing, or....heat sink...or....something Shrugg
 
Last edited: