[SOLVED] "System Thread Exception Not Handled" BSOD when dowloading Xbox app games ?

[StanOSoleil]

Hello,

After installing XBOX app, i want to download games but after 5 seconds, BSOD.
Reboot but when the desktop is launch, BSOD. I need to stop internet connection (physically) and uninstall XBOX programs to resolve it.

Same problem with Windows 10.

Specs :
Windows 11 Famille 64-bit
AMD Ryzen 5 3600 45 °C
Matisse 7nm Technology
16,0 Go Dual-Channel Unknown @ 1599MHz (22-22-23-53)
ASUSTeK COMPUTER INC. TUF B450-PLUS GAMING (AM4)
ASUS MG278 (2560x1440@144Hz)
8176MB ATI AMD Radeon RX 5700 XT (ASUStek Computer Inc)
1863GB Seagate ST2000DM001-1CH164 (SATA ) 34 °C
931GB Western Digital WDC WD10EZEX-00WN4A0 (SATA ) 31 °C
232GB Samsung SSD 750 EVO 250GB (SATA (SSD)) 27 °C
931GB SanDisk Extreme Pro 1TB (Unknown (SSD))

Drivers up to date.
Dump files : https://www.dropbox.com/s/fhd3rdgy8f9yxc8/minidump xbox app.zip?dl=0

Thanks for your help

 

[StanOSoleil]

Replie from Microsoft :
Both your minidump files indicate is is a virtual driver associated to Avira Anti-virus that is casing the crashes.

Temporarily uninstall that anti-virus and wait to see if your system is stable.

If you wish to continue using that anti-virus, download the latest version they provide on their website.

I try it and now i can dowload xbox app games. Wait & see....

 

[Colif]

I thought you were might have sent me a link to this after you asked me via conversation.

i wonder if it was cause or victim. I haven't converted dumps.

If you keep crashing, try updating Ethernet drivers
download Win11 Auto Installation Program (NetAdapterCx) from under windows 10 header here: https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software

 

[Satan-IR]

Can you upload a screenshot of your disk management to imgur.com and post link here? Are there any partitions added to drive C?

In both dumps xvdd.sys driver comes up. Installing Game Pass (to enable user to play Xbox One games on PC?) adds a new Gaming Service app (Microsoft.GamingServices) which installs two drivers xvdd.sys which XVD Disk Driver (MS Gaming Filesystem Driver) gameflt.sys which is Gaming Filter (MS Gaming Install Filter Driver).

Xbox Play Anywhere games are apparently same unmodified as their Xbox One versions/ports, and their data files are stored in native Xbox Virtual Disk container formats (suffixes *.xvd or *.xvc), and this virtual disk drive is then used to load and access the games.

The Avira code doesn't play nicely with these?

Maybe updating the Xbox/Game Pass app and so on would resolve the issue?

 

[Colif]

Seems Microsoft were right.

https://jsfiddle.net/7toqcgrx/show

both blame the av program. Mention it in stack anyway, thats good enough.

Nov 07 2019

avgntflt.sys

Avira AntiVir Guard Network Minifilter driver https://www.avira.com/

its 2 years old, needed to be updated long ago.