System thread exception not handled

[Seth_2]

I know there are a lot of threads on this, but so far now are applicable.

Several weeks ago I booted my computer and had a bsod on the windows logo. Spent several hours trying to find anything before just nuking and reinstalling. It just happened again and I might cry. Bsod on every boot, including safe mode and automatic repair.

Best guess is it is video driver related, but I can't get in to uninstall. Both times it was the most up to date drivers available. I've disabled the discrete video card via bios. Last time I had to pop out the hd and mount it on my desktop to recover files and wipe.

At this point I have no idea what else to try. I know it is a long shot, but any suggestions?


Windows 10 pro
Acer Aspire 5560G
Ati A6 something i cant remember off the top of my head

 

[Darkbreeze]

I realize you're not going to WANT to do this, but it might be you only option if you are unable to boot to safe mode in order to proceed.

This, EXACTLY, without deviating from the steps:

http://www.tenforums.com/tutorials/1950-windows-10-clean-install.html


Followed immediately by this, which will also stop Windows from updating the GPU card drivers going forward, which is most likely what has caused your system to be borked again.

http://www.tomshardware.com/faq/id-2767677/clean-graphics-driver-install-windows.html

Afterwards, I'd go into control panel, system, advanced system settings, hardware tab, device installation settings, and change it from "never install driver software from windows update" to "always install driver updates from windows update". That way if you need to manually update a driver for something besides the GPU card (Which you don't want changing unless you tell it to), you can do so within device manager via the right click "update driver software" method. Otherwise, if it's set to "never install" it won't look to windows update for any drivers and you'll have to update them all manually, which is ok if you prefer to do it that way as I do.

 

[Seth_2]

I realize you're not going to WANT to do this, but it might be you only option if you are unable to boot to safe mode in order to proceed.

This, EXACTLY, without deviating from the steps:

http://www.tenforums.com/tutorials/1950-windows-10-clean-install.html


Followed immediately by this, which will also stop Windows from updating the GPU card drivers going forward, which is most likely what has caused your system to be borked again.

http://www.tomshardware.com/faq/id-2767677/clean-graphics-driver-install-windows.html

Afterwards, I'd go into control panel, system, advanced system settings, hardware tab, device installation settings, and change it from "never install driver software from windows update" to "always install driver updates from windows update". That way if you need to manually update a driver for something besides the GPU card (Which you don't want changing unless you tell it to), you can do so within device manager via the right click "update driver software" method. Otherwise, if it's set to "never install" it won't look to windows update for any drivers and you'll have to update them all manually, which is ok if you prefer to do it that way as I do.

I don't mind doing a fresh install. It's time consuming but not difficult. The problem is keeping it from happening again. I didn't think windows would try to automatically update a driver over a manufacturers driver.

 

[Darkbreeze]

Windows didn't used to, but in Windows 10, it does. Microsoft thinks they know better than it's customers and want to enforce THEIR version of what should and should not be on your system. This is part of the reason why disabling Windows update is no longer an option in Windows 10 unless you have the Pro version or higher. Bastards.

Since you do have the Pro version, you might want to turn off automatic windows updates altogether and just manually check for and install any Windows updates as you see fit.

 

[johnbl]

put your memory dump on a server and post a link. I can read it in the windows debugger and see why windows shutdown.

 

[Seth_2]

put your memory dump on a server and post a link. I can read it in the windows debugger and see why windows shutdown.

At the moment the only way I could get at the dump files is to either rip out the HD and mount it in my desktop (which I might have to do anyway) or to use a live disc. I usually keep a Linux USB somewhere, but I can't find it.

Last time I couldn't even get the Windows 10 disc to run. I had to format it from my desktop, so if it comes to that I'll pull them then.

 

[Darkbreeze]

If the Windows installer won't even begin to run then either the installer media is faulty, the motherboard is faulty, the power supply is faulty, the optical drive is faulty or the optical drive is not configured as the first boot device in the bios.

Installing from another system is a problem as the hardware and bios are different.

 

[Seth_2]

Everything is fine hardware wise. I could get the windows 7 installer to run, but 10 froze. Just wiped it witha Linux live usb and Windows 10 installer worked again. Ill try stopping any driver updates to the graphics card and hope that fixes it.

Good excuse for the misses to buy a new one.

 

[Darkbreeze]

Honestly, with that unit having an AMD A series A6-3400M, with a base clock of 1.4Ghz and a max turbo of 2.3Ghz, I'd say that system is pretty old, very slow and in truth ought to be retired.

Also, those cheap Acer units are well known for being sold with VERY cheap power supplies and motherboards. I wouldn't be surprised if that was either the problem, or contributing to the problem. A faulty PSU can mimic just about any other hardware issue, since there is no hardware than can function properly without getting clean, stable power. I'd probably recommend just starting from scratch if you can't resolve the issue without a lot of time and money invested.