SYSTEM_SERVICE_EXCEPTION 0x000003B win32k.sys BSOD

matterhornboy123

Commendable
Nov 18, 2016
1
0
1,510
0
Hi!

I havent had many BSODs overall at all for quite a while, but would be great to know what caused this. It was under a heavy load.

The specifics of the BSOD said:

SYSTEM_SERVICE_EXCEPTION 0x000003B

win32.sys Address FFFFF960000016B87C base at FFFF96000F0000, DateStamp 4ce79a73

I scanned for malware with malwarebytes and for viruses with 6 different online virus scanners, found nothing.

I ran run chkdsk /f /r on the drive, not sure if it fixed something or not
I ran sfc.exe /scannow and it found no corrupted files

I located my dump file but its 2 gigabytes large. Is there a more convenient way to provide the dump logs?

Something that might be of relevance is that I had a lot of performance issues and crashes and freezes until I let Windows adjust the size of the page file.

Now its set at 65446 MB. The drive (SSD) is 175 GBs large, now only 4 GBs free remaining.

Im running 64 GBs of DDR4 RAM. I work with Virtual Machines so thats why the high RAM usage.

Any help would be appriciated
Thank you!
 

Elizabeth Anderson

Reputable
Mar 27, 2015
39
0
4,560
7
Please download and install all the latest drivers from the manufacturer's website. As this issue usually arises due to the drivers.
You may refer to the following link to visit the support website of MSI.
http://www.msi.com/service/download/
 

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