SYSTEM_SERVICE_EXCEPTION win32k.sys - Blue screen of death error

[wils_7]

Hi,

I'm having issues with a BSOD showing the above error. I have run memory test and it shows a error also (unsure of the error) but advised to pull each of the RAM sticks until thr BSOFD stops) - I've pulled each stick in turn but yet the error remains.

Also been advised it could be my video card driver, Ive updated this also.

I've downloaded blue screen viewer and here is the readout from the last few blue screens;

032716-27846-01.dmp 27/03/2016 07:20:00 SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff960`00095332 fffff880`0739d080 00000000`00000000 win32k.sys win32k.sys+5332 x64 ntoskrnl.exe+74080 C:\Windows\Minidump\032716-27846-01.dmp 8 15 7601 283,224 27/03/2016 08:28:55

032516-23431-01.dmp 25/03/2016 16:43:24 SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c000001d fffff960`00025341 fffff880`07f9ce60 00000000`00000000 win32k.sys win32k.sys+5341 x64 ntoskrnl.exe+74080 C:\Windows\Minidump\032516-23431-01.dmp 8 15 7601 287,536 25/03/2016 16:44:39

030916-27112-01.dmp 09/03/2016 10:55:55 SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff960`00062fa2 fffff880`040850d0 00000000`00000000 win32k.sys win32k.sys+2fa2 x64 ntoskrnl.exe+743c0 C:\Windows\Minidump\030916-27112-01.dmp 8 15 7601 283,224 09/03/2016 11:00:20

Can anyone start to unpick this for me, or at least point me in the right direction

 

[soundguruman]

This happens when you load an incompatible driver.

Windows has drivers which will run your video card, already built in. (you don't need the current manufacturer driver)
So I suggest you get to the driver, and load older (previous) versions which may be compatible.
Start>control panel> click on ">" in the control panel > path bar, (this opens a drop down menu) then click "all control panel options."
This displays all the hidden controls...
Click System> Device manager> Display adapters, Click on your video card> Click the driver tab> From there try to install or roll back the drivers.

As a starting point, try to use the built in Windows driver, instead of the downloaded updated driver...

Use system restore if you can to turn the hard drive back to a time before the problem occurred. Provided restore points have been created...
Start>All Programs>accessories>System Tools>System Restore

Avoid ANY free program from the internet which claims to "fix" problems.