telephone outlet problem

May 27, 2018
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i have an internet connection from telephone outlet to the router and the network keeps cutting off then connecting agian its annoying so i called my isp and he said that its a problem with the telephone outlet wires so i asked him if i have another telephone outlet in the house will that solve the problem and he didnt know if it will change or not
-not only the internet keeps cutting and comming back but i only getting half of my speed that i paid for .......the isp said it was the same problem (the telephone outlet)
-so if i simply wired the router to another outlet will the problem be solved or not?
-sorry for my bad english and thanks for your time :)