G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

Dear Microsoft,

I am a computer technician. For a description of my companies services
please see www.webspring.com

My biggest hurdle with customers is that it is difficult to troubleshoot the
operating system when a virus has attacked the system. I was wondering
whether Windows has a White Box testing suite which gives each dll or
executable an input, knows the output, and can tell whether a dll has been
corrupted by the output. It seems as though it would not be that difficult
to test the system based on Microsoft's current testing facilities. If they
can bundle them and sell them to administrators this would greatly help us in
troubleshooting problems. Also, I have never been able to successfully
repair the desktop with the Windows CD. Most of the time whenever there are
problems, (Blue screening, programs crashing) I have to re-install the whole
operating system. It should be more modular than this.
Please help... I would LOVE to hear from you. Please help.

Thank you,

John
 
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Guest

Guest
Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

Antivirus software: Frequently asked questions
http://www.microsoft.com/athome/security/protect/antivirus.mspx

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

-------------------------------------------------------------------------------------------

"J.B." wrote:

| Dear Microsoft,
|
| I am a computer technician. For a description of my companies services
| please see www.webspring.com
|
| My biggest hurdle with customers is that it is difficult to troubleshoot the
| operating system when a virus has attacked the system. I was wondering
| whether Windows has a White Box testing suite which gives each dll or
| executable an input, knows the output, and can tell whether a dll has been
| corrupted by the output. It seems as though it would not be that difficult
| to test the system based on Microsoft's current testing facilities. If they
| can bundle them and sell them to administrators this would greatly help us in
| troubleshooting problems. Also, I have never been able to successfully
| repair the desktop with the Windows CD. Most of the time whenever there are
| problems, (Blue screening, programs crashing) I have to re-install the whole
| operating system. It should be more modular than this.
| Please help... I would LOVE to hear from you. Please help.
|
| Thank you,
|
| John
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

I should be a little more specific. I need something that's a little more
robust that just the antivirus software itself. Basically I need something
that can be run in standalone mode. A lot of these problems happen even
during standalone mode. (the F8 no-drivers, no networking mode.)

There also needs to be a better way to troubleshoot boot up problems. It's
also unfair for people who don't know how to stop software that is started
from the registry. I don't think programs should be able to start from the
registry.

I know people who don't want to use Microsoft and are going to Linux because
it's too hard to troubleshoot the operating system and the boot up process.

Also, For performance reasons... I think that graphics drivers should also
be tested. One example of this is the multiple redraw of my screen and other
mechanisms that tend to slow down. (Disk accesses are slower than when I
first installed my system. And... applications start slower as well.) Is
this spyware? (Yes... I have anti-spyware software installed... That stuff
doesn't find anything these days... (It's junk) People who are paying for it
now are really paying for future software.)

Thank you for any help (again)

"Carey Frisch [MVP]" wrote:

> Antivirus software: Frequently asked questions
> http://www.microsoft.com/athome/security/protect/antivirus.mspx
>
> --
> Carey Frisch
> Microsoft MVP
> Windows XP - Shell/User
> Microsoft Newsgroups
>
> -------------------------------------------------------------------------------------------
>
> "J.B." wrote:
>
> | Dear Microsoft,
> |
> | I am a computer technician. For a description of my companies services
> | please see www.webspring.com
> |
> | My biggest hurdle with customers is that it is difficult to troubleshoot the
> | operating system when a virus has attacked the system. I was wondering
> | whether Windows has a White Box testing suite which gives each dll or
> | executable an input, knows the output, and can tell whether a dll has been
> | corrupted by the output. It seems as though it would not be that difficult
> | to test the system based on Microsoft's current testing facilities. If they
> | can bundle them and sell them to administrators this would greatly help us in
> | troubleshooting problems. Also, I have never been able to successfully
> | repair the desktop with the Windows CD. Most of the time whenever there are
> | problems, (Blue screening, programs crashing) I have to re-install the whole
> | operating system. It should be more modular than this.
> | Please help... I would LOVE to hear from you. Please help.
> |
> | Thank you,
> |
> | John
>
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

This is not Microsoft. This is a public newsgroup.

Ted Zieglar

"J.B." <JB@discussions.microsoft.com> wrote in message news:0F5C6275-A14A-4207-924F-1A36FD8B67FE@microsoft.com...
> Dear Microsoft,
>
> I am a computer technician. For a description of my companies services
> please see www.webspring.com
>
> My biggest hurdle with customers is that it is difficult to troubleshoot the
> operating system when a virus has attacked the system. I was wondering
> whether Windows has a White Box testing suite which gives each dll or
> executable an input, knows the output, and can tell whether a dll has been
> corrupted by the output. It seems as though it would not be that difficult
> to test the system based on Microsoft's current testing facilities. If they
> can bundle them and sell them to administrators this would greatly help us in
> troubleshooting problems. Also, I have never been able to successfully
> repair the desktop with the Windows CD. Most of the time whenever there are
> problems, (Blue screening, programs crashing) I have to re-install the whole
> operating system. It should be more modular than this.
> Please help... I would LOVE to hear from you. Please help.
>
> Thank you,
>
> John