Am still running on a very old, discontinued Phillips Pronto Neo, but every time I want to upgrade it, I read all the bad reviews and the $^%# buttons locations, paying all that $ and keep hearing "they gonna fix it next firmware" (God, I haven't heard that before) convinces me to keep what I got.
Am very insistent a universal must have certain things: One-hand operation, so size and location of buttons matters. The Pronto Neo has the perfect number of hard buttons vs soft buttons, you don't want 100-buttons complicated but enough to get the job done with minimum keypress. My Neo, as all Pronto I suppose every button can be a macro, that makes it very flexible and highly customizable.
I feel like Logitech universals are like Teslas, they reel you in with whizzbang features but when you bring it home, the doors don't close properly, big gaps on panels, the screen crashes..... can't anybody do things right out of the door? Grrrgg.