Question The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000000000000101, 0x0000000000000002, 0x0000000000000000, 0xfffff8027da417

Dec 26, 2020
6
0
10
0
My PC will randomly reboot after failing, and having checked the dump files, I still have no clue what to do.
The bugcheck analysis says IRQL_NOT_LESS_OR_EQUAL (a), but I'm not quite sure what to look for in that regard.

It seemingly happens at random; it can be while gaming, while watching a vid on YT, checking for dump files, etc. etc.
Furthermore, there's no certain time where it's guaranteed to happen. I can go for 2 hours without problems, or 5 minutes after a reboot.

Recently replaced the motherboard, CPU and RAM, but I had some troubles with the old setup as well, where the PC would BSOD at random to "Whea uncorrectable error".

Old setup:
i7 4770k
GTX 1070 8gb
MSI Z97 Gaming 5
16gb HyperX Kingston Beast DDR3 2400mhz

Current setup:
Ryzen 5 3600
GTX 1070 8gb (same GPU)
MSI MAG B550 Tomahawk
16gb HyperX Kingston Fury DDR4 3200mhz

What I've done so far:
"Rebuilt" the pc, i.e. unplugging and replugging every component.
CMOS short
Unplugged a secondary HDD in case of conflicting storages
Checked and update drivers for just about everything I can think of

Dump files can be found at https://drive.google.com/file/d/1TpVPHEI_V37_NW3r5okkPnkELZ6bkdi0/view?usp=sharing

Any help is appreciated, and if you need anything else just ask!
 

gardenman

Admirable
Moderator
Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/n3zqs8ax/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.
File information:122620-8328-01.dmp (Dec 26 2020 - 07:17:14)
Bugcheck:IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:ntkrnlmp.exe (Process: firefox.exe)
Uptime:0 Day(s), 1 Hour(s), 17 Min(s), and 30 Sec(s)

File information:122620-7406-01.dmp (Dec 26 2020 - 07:20:47)
Bugcheck:APC_INDEX_MISMATCH (1)
Probably caused by:ntkrnlmp.exe (Process: System)
Uptime:0 Day(s), 0 Hour(s), 03 Min(s), and 15 Sec(s)

File information:122620-5937-01.dmp (Dec 26 2020 - 09:42:46)
Bugcheck:IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:ntkrnlmp.exe (Process: firefox.exe)
Uptime:0 Day(s), 0 Hour(s), 54 Min(s), and 27 Sec(s)

File information:122620-5921-01.dmp (Dec 26 2020 - 08:47:45)
Bugcheck:APC_INDEX_MISMATCH (1)
Probably caused by:ntkrnlmp.exe (Process: System)
Uptime:0 Day(s), 0 Hour(s), 54 Min(s), and 41 Sec(s)
Possible Motherboard page: https://www.msi.com/Motherboard/MAG-B550-TOMAHAWK
There is a minor BIOS updates available, I would probably not update just yet. You are using version A.3. We usually don't recommend updating to Beta versions such as A.51. Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
try updating your NIC drivers - https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit-ethernet-pci-express-software

mainly based on fact Firefox crashed twice and the current drivers are 2 years old. Firefox was the victim, not the cause.

try updating AMD chipset drivers -https://www.amd.com/en/support/chipsets/amd-socket-am4/b550

bios update might help, unsure what it adds.
Beta bios just adds support for a feature of the 5000 series CPU I don't think your CPU supports. - Support AMD SAM(SMART ACCESS MEMORY) function
I don't think its backwards compatible with 3000 CPU - I am willing to be wrong since I have a 3600 myself :)
 
Dec 26, 2020
6
0
10
0
try updating your NIC drivers - https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit-ethernet-pci-express-software

mainly based on fact Firefox crashed twice and the current drivers are 2 years old. Firefox was the victim, not the cause.

try updating AMD chipset drivers -https://www.amd.com/en/support/chipsets/amd-socket-am4/b550

bios update might help, unsure what it adds.
Beta bios just adds support for a feature of the 5000 series CPU I don't think your CPU supports. - Support AMD SAM(SMART ACCESS MEMORY) function
I don't think its backwards compatible with 3000 CPU - I am willing to be wrong since I have a 3600 myself :)
I appreciate the assistance, but I think I've patched the problem somewhat.
I did a rollback of Windows updates, and it hasn't happened since (~12 hour runtime total without crash so far).
If it happens again (since I have to update at some point), I'll make sure to try out the suggestions mentioned. Thanks!
 

ASK THE COMMUNITY

TRENDING THREADS