"The connection between your access point, router, or cable modem and the internet is broken"

[yancyybiernas]

Windows IP Configuration

Host Name . . . . . . . . . . . . : Greg-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : domain.name

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : domain.name
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 40-8D-5C-85-F1-60
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5bf:6d3c:8f57:d684%17(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, July 22, 2018 7:49:18 PM
Lease Expires . . . . . . . . . . : Monday, July 23, 2018 7:49:18 PM
Default Gateway . . . . . . . . . : fe80::9261:cff:fe3e:f059%17
192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 289443164
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-22-E0-E0-2A-40-8D-5C-85-F1-60
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.domain.name:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : domain.name
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
===========================================================================
Interface List
17...40 8d 5c 85 f1 60 ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
13...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.3 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.3 276
192.168.1.3 255.255.255.255 On-link 192.168.1.3 276
192.168.1.255 255.255.255.255 On-link 192.168.1.3 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.3 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.3 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
17 276 ::/0 fe80::9261:cff:fe3e:f059
1 306 ::1/128 On-link
17 276 fe80::/64 On-link
17 276 fe80::5bf:6d3c:8f57:d684/128
On-link
1 306 ff00::/8 On-link
17 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

This is what I got from troubleshooting

 

[jsmithepa]

The connection between your access point, router, or cable modem and the internet is broken

Wow, thirty years in this business and I never seen a message so specific.

That printout looks fairly normal.

I don't troubleshoot this way, not yet anyway, I think most of us do something simpler. What happens when I use PING? Networking is at times very simply of going from point A to point B to point C, and I can find out easily where in the path is broken or interrupted by using PING and TRACEROUTE.