The display driver stops responding

bs.snodgrass123

Prominent
Sep 21, 2017
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510
Components used
PSU: Seasonic 550W G series
CPU: Ryzen 3 1200
Graphics: MSI Radeon RX 550 Aero ITX
RAM: 2x4GB Corsair Vengeance 2400MHz CMK8GX4M2A2400C16
Mobo: AsRock AB350 Pro4
Case: Phanteks Eclipse P400
Operating System: Windows 10

The screen will go black and a message will appear that says the display driver stopped responding and recovers while doing anything graphics related. Occurs while watching YouTube videos or when trying to load a game. I tested a gtx 970 card in the system and the same problem occurred. The RX 550 worked fine when placed in another computer. I also ran memtest86 and it did not find any memory errors. I reinstalled the drivers multiple times, re-seated the memory, and tried the GPU in another PCI-E slot and the error still occurs. The RAM is on AMD's certified vendor list, but not on AsRocks. Could that be the problem or is it something else wrong with the build? Any help would be appreciated, thanks.
 
Uninstall the current display drivers and then use display driver uninstaller (DDU) to remove leftover remnants of the old driver and then install the latest drivers for your graphic card.

If after reinstalling the drivers you 're still getting repeated driver crashes then its very likely that your graphic card is faulty as I was in a similar situation and had to change my graphic card to resolve the issue.
 


Thanks, I'll try that out, but I don't think it's the graphics card since it worked fine in another computer. Do you think it could be the power supply or motherboard not being able to supply enough power when it gets put under a heavy load?

I downloaded DDU and re-installed the drivers and I'm getting the same error. I tested each of the pins coming from the power supply and they were all good, so I'm thinking it's the motherboard that is messing it up.
 
The display drivers keep crashing. Here are the voltage readings for the parts. Does anyone know if these are normal readings?

https://imgur.com/a/KNo7C

EDIT:
Here's a log of when a crash occurs. The core #3 power (SMU) is a lot lower than for the other cores. Is this normal?
https://drive.google.com/open?id=0B2jF4Q9A7atKczlXSkd1Tjl4S28

EDIT 2:
A few of the other tests I've done
I tested the RX 550 in both pci E slots and the driver was crashing in both.
I put the RX 550 in a working computer just to make sure that wasn't causing the problem and it ran the 3dmark benchmarks without any crashes.
I put in a gtx 970, that I know works, into this build and it gave me the display driver stopped responding error.
I put in a hdd loaded with a copy on windows 10 from a working computer and it started to give the display driver error, so I don't think it's software related.
I tested the PSU in my other computer and it ran without issues.
I ran memtest86 for 6 hours and it did not give any errors.
I ran prime95 and it ran the small and large fft's fine, but when running the blend test 2 of the 4 workers would stop running and say there was a hardware failure.
I'm fairly sure it's not the GPU, PSU, or HDD causing it, so that leaves the motherboard, cpu, or ram as the cause.
I don't have a spare ryzen cpu or motherboard to test on or any other ddr4 memory sticks.
I have no idea what part is causing the crash, so I don't know which part to RMA. Should I just RMA the motherboard, CPU, and RAM and hope all three new ones work?

EDIT 3:
I think it's the ram. The system runs with both sticks in, but the display crashes when I run any games.
With one of the sticks it runs and it can play games for a lot longer without any crashes.
With the other stick the display won't turn on.
Running Memtest for 6 hours with no errors made me think the RAM was fine, guess it just gave me a false negative or something.
 
Since you don't have a spare cpu,mobo or ram to find out the offending part then I guess you should rma all three of them because that's seems to be the only option you have right now although I also suggest that you RMA the gpu as well if possible. Good luck.