Question "The memory could not be read" error on windows 10 ?

[Lynval]

This computer is HP Compaq 8000 Elite SFF.

The following is what appeared on the screen after it automatically ran through a CHKDSK.

" Application Error: The instruction at 0x00007FF87BC555A3 referenced memory at 0x0000000000000000. The memory could not be read; Click on OK to terminate the program "

Although it said, 'Click OK to terminate the program', I had to turn it off manually.

I re-started the computer with Shift Key & Start button. Used the keys and got to Troubleshoot. A message said to " Change the Keyboard language (from US) to UK "

I attached a different Keyboard, (UK) but there is a slight change in the Application Error, it is now showing >
" 0x00007FFA78A055A3 referenced memory at 0x0000000000000000 "

I have two important documents to retrieve. What procedure will get me out of this, please?

Thank you.

 

[Misgar]

Create a bootable USB memory stick with MemTest86+ and run several complete scans. You might have a faulty DIMM.

 

[Lynval]

Thank you.

My PC is older and is not supported by that program.

 

[Misgar]

I've been using MemTest86 or variants on computers for the last 20 years or so (I'm not sure exactly how long).

If your computer is so old it doesn't support booting from USB, then it probably has an optical drive (SATA or IDE).

I still keep a bootable 700MB CD with an old version of MemTest for use on computers pre 2005, of which I still have a few running Windows XP, NT4 Workstation and Windows 98.

MemTest comes with its own operating system, bypassing Windows to maximise the amount of RAM being tested.

Of course your memory errors may simply be due to badly written programs. Unless the hardware in your HP computer is very strange, it should be possible to boot it with MemTest on USB or CD.

 

[Lynval]

Great. Thank you for this explanation.

The method I use to start the computer is to hold down Shift key and Press Start button.

So, I guess I just need to download to USB and install. Then hold Shift key and press Start button?.

Please correct me if I am wrong.

Thank you.

 

[Misgar]

If you go to the MemTest86 web site, it should have details on how to create a bootable USB memory stick. If not, download the MemTest ISO image and use a small program called Rufus to burn the image to USB. The OS on the memory stick is not Windows based and the memory stick may appear to be "blank" to Windows after formatting by MemTest.

To boot from USB on most computers, you need to gain access to the Boot menu (using a specific function key on the keyboard) or dive into the BIOS and change the boot order from SSD/hard disk/Windows Boot Manager first, to USB first. There are too many variants for me to be more specific without knowing your mobo model number and the BIOS version.

Good luck.

 

[Misgar]

It's not clear from your posting if you can boot up into Windows on your HP SFF computer. Is it running Windows 7? From the photo on the web site, your PC may contain a DVD drive.

If you have trouble getting the computer to boot from a USB memory stick, download the old (legacy) version of MemTest and burn it to blank CD or DVD. The BIOS in many older computers was set to floppy first, DVD second, hard disk third.

If you can't boot into Windows to retrieve your two files, consider opening the computer to retrieve the hard disk, then buy a SATA or IDE to USB adapter to read the old drive in another computer.

 

[Lynval]

Hi.

#6
I tried to get the ISO from Memtest86 but it seems complicated, for example, one instruction was', R/Click & select the, 'Extract to Here' option. There is no such option.

I first managed to start the PC by Shift key and Start button . It was then that I got 'Application Error',

..........................................................................................

#7
HP 8000 Elite SFF was W7, I intalled W10 via ISO.

I bought a SATA adapter, removed the old drive, and connected it to my other PC, but it did not produce anything. I am guessing that may be it could not get enough power.

The HP SFF does have a DVD.

I am wondering if I could get into Boot Menu by Shift and Start button, or by F key without USB.

Many thanks for your help.

 

[Misgar]

Can you open up the working computer and connect the HP drive directly to it? You'll need a free SATA data cable and a SATA power lead, then boot up the working computer as normal. An internal connection is far more likely to work because it bypasses any complications installing a driver for the SATA to USB adapter.

If the HP hard disk fails to start up when attached directly to the motherboard in the working computer, or it's not displayed as a new drive letter in File Explorer, it's probably time to hand the job over to a professional data recovery firm. They might charge you $300, but if the lost files are sufficiently important, it's money well spent.

Since HP computers are proprietary devices, they may have their own unique set of commands to enter the boot menu or the BIOS. Consult the HP manual for your machine. On a "normal" PC, you often hit a function key for the boot menu, e.g. F8, F9, F10. To enter the BIOS press Del or F2, etc.

Given the age of the system, it might not have an option to boot from USB. When you upgraded it from Windows 7 to 10, did you burn the ISO image to DVD and boot from the optical drive?

There are several versions of MemTest. If you persevere, you might be able to fathom out how to create a bootable device with one of them, despite the instructions being inaccurate.

 

[Lynval]

I could try the Boot method.

I wanted to send an attachment below but the site does not allow.

File Storage Security Power Advanced

System Information

About

Set Time & Date

Flash System ROM

Replicated Setup

Default Setup

Applyb Defaults & Exit

Ignore Changes & Exit

Save Changes & Exit

Perhaps you can use Directional keys > to indicate appropriate series of operation to resolve, please?.

 

[Misgar]

Is the above list what you see when entering HP's extremely simple BIOS? If so it's like my HP laptop BIOS, pared to the bone and of no use whatsoever if you're trying to tune the system.

There must be documentation somewhere about changing the boot drive on your PC, if exploring the BIOS doesn't yield obvious results. This assumes you still want to boot up the computer with MemTest. Have you created a bootable MemTest disk yet?

Do you have another system you can drop the HP's hard disk into? It's much simpler than trying to diagnose memory faults on a computer which doesn't boot up. Even with good RAM, the Windows hard disk might be corrupted and non-bootable.

If MemTest reveals a faulty DIMM, you'll have to replace it, assuming there are no other working memory modules installed. Chances are it's DDR2 but it might be DDR3. A simple drive move to another PC saves both time and worry.

If all this sounds too complicated, take the machine to a computer repair shop and let an expert sort it out.

 

[Lynval]

Yes. But it was Language first as when re-installing from USB.

I have a USB W10 ISO, so I am considering re-install and keep Data/documents.

 

[Lynval]

Alternatively, I have 1 other working Computer, a Dell Optiplex 7010, running W10 but I do not know if a straight swap will work, and, or, I would need to make adjustmens.