Question The pc is not turning off and there is no image

[Pepegard]

My girlfriend's pc is not turning off anymore.
She was cleaning the desk, accidentally toutched a key and the pc turned on (it was turned off before) but with no display signal and also it does not turn off.
Pc Specs: AMD ryzen 5 5600 g
Psu aqirys 650w
mobo gigabyte b550
2x 8 gb 3200 ram
Windows 11
Help me please

 

[rgd1101]

how do you know it is on?

 

[Pepegard]

how do you know it is on?

all the fans and the rgb turns on and also all the periferics

 

[Pepegard]

how do you know it is on?

she also tried turning off the psu, checked all the connections and unpluged it, holding down the power button does nothing

 

[rgd1101]

of cause it won't do anything, if you turn off the psu and unpluged

exact motherboard model? read the manual, sound like it just the light get turn on

 

[Pepegard]

of cause it won't do anything, if you turn off the psu and unpluged

exact motherboard model? read the manual, sound like it just the light get turn on

gigabyte b550m ds3h
the cpu fan turns on and we cannot find the issue

 

[rgd1101]

test with another monitor?
my guess is that desktop was on sleep mode, not off.