The Surge and TWD: New Frontier having freezes for a few seconds randomly with CPU/GPU load drop to 0% during the freeze

Lost_Soul

Honorable
Jun 12, 2017
16
0
10,510
Sorry this may be a little bit long, TLDR is the title.

WD Blue WD10EZEX 1TB 7200rpm 64MB 3.5 Inch HDD
Samsung 960 EVO Series - 250GB PCIe NVMe - M.2 SSD
Antec NeoEco II Series NEO-ECO2-550 80Plus Bronze 550W PSU
MSI GeForce® GTX 1070 GAMING X 8GB GDDR5
Corsair VENGEANCE® LED 16GB (2 x 8GB) DDR4 3000MHz C15 - White LED
AMD RYZEN R7 1700 3.7GHz 16M L3 8 Core 16 Thread 65W AM4
Gigabyte GA-AB350M-Gaming 3 AM4 M.ATX

Win10 64 bit.

This is a new PC I got for around a week. Most games runs perfectly fine with 60FPS on ultra/high settings (Overwatch, Dark Souls 3, Nier Automata, etc. But I am having trouble for The Surge and TWD S3.

Basically game will freeze for a few seconds randomly, its not a crash, after a few seconds it always resume normal.

For The Surge, once every 30-120 seconds, the game will freeze for a few seconds, it doesnt seems to freeze if I just stand at a place and keep hitting a wall. But when I move around or fight enemies, random freezes start to happen. Audio is not affected at all, I can hear the background music or wind bowing sound smoothly, just the action paused. It is a pause and not a skip because if it freezes during an enemy attack, I can still dodge away after it resumed normal. During the freeze, GPU load will drop to 0% and CPU load will drop to near 0% (I assume that's because I have other stuff running). Changing the in game settings from high to low have no effect at all. Freezes do not last longer, and they do not happen more frequently. My mouse can move to another screen during the game freezes, other software is responsive when I mouse over them, so not a total freeze of the system.

For TWD, I heard its badly optimized anyway, so I am ok and expected the small lags during the game with 30-50 FPS, no big deal. It does not exactly freeze during the game, its just minor lags for 0.5 seconds or some FPS drops. But when I finish the last episode, it plays a song while giving you a season summary and credit rolls, during that, the freeze is INSANE. It will freeze for ~10 seconds every 10-20 seconds of normal credit roll. When it freezes, the credit paused (not skipped, paused) and my mouse within the game cannot move, but my mouse can move to another monitor and other stuff opened there is responsive, so not a total system freeze. During the freeze, the song/music/sound or whatever is not affected in any way. It plays smoothly, just the screen freezes. CPU and GPU usage dont seems to differ too much since they are both near 0% throughout the game.

So, I was having trouble with OBS recording too, the output file is having similar freezes where video freezes and audio is not affected (no in-game freezes for games other then the above 2). I thought it was the same cause since the freezes acted similarly. But it turns out the problem of OBS was causing by my HDD, if I set the output file to be saved anywhere other then my new HDD (such as my SSD, old HDD from old PC, or external drive) the output file lag is gone.

However, I tried to install The Surge in the SSD, my old HDD, both still results in the random freezes. No noticeable change. So even if I am not using the presumably faulty HDD, The Surge still have freezes. It would appear that the freeze when I play The Surge is not the same as the OBS output freeze.

And during me trying to fix the OBS problem, I tried to switch back to my old Display Card (R9 280x), tried to put the two RAM into another pair of slots, only using one RAM stick (tried both), update all drivers. Nothing results in any noticeable improvement. Now I know the OBS problem is cause by my new HDD, and is avoidable as long as I dont save the output file in that HDD, the problem of The Surge still stands.


Anybody who have any idea of what else could be failing would be appreciated.

Sorry for such a wall of text, but I would like to describe the problem as detailed as possible.
 
Solution
This may do something, it may do nothing. I have a feeling it could be your PSU, because inconsistent power delivery can cause these performance drops.
But lets get this out of the way first as it's simple.

If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and...
This may do something, it may do nothing. I have a feeling it could be your PSU, because inconsistent power delivery can cause these performance drops.
But lets get this out of the way first as it's simple.

If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.

After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download
Intel: http://www.intel.com/content/www/us/en/support/detect.html
 
Solution

TRENDING THREADS