Archived from groups: comp.periphs.printers (More info?)
My Epson C62 printer started to give me trouble about six months after
purchasing it so I contacted Epson, after a few tests with their
technical team and after wasting a vast amount of ink from their
genuine ink tanks I was advised to take it to a local Epson dealer.
"Print heads" said the dealer as though I had been printing on
sandpaper....! He duly give me a replacement and literally threw the
C62 straight into the nearest bin, I repeat " threw it", the
replacement was of course minus the ink tanks and when I got home
minus the guarantee and receipt of purchase documents.
The problem was black lines on picture with a yellow cast about 1"
from the left hand side and along the bottom of the picture, as
though in a frame. The normal black & white text consisted of
either blue or red straight lines through the text - sometimes these
were broken, the lines could not have been more straighter if a ruler
had been used with a coloured pen. The higher the settings in the
printer on-screen driver settings made matters more worse.
The replacement printer has started to produce exactly the same
effects. I had to contact Epson several times before getting a
response. I expect to get at least 12 months of trouble free service
from a brand new purchase (excluding print head cleaning), certainly
not the case here.
The printer is nothing but a "noisy ink guzzler", it consumes ink at
an alarming rate - even if it is not being used, and regularly goes
through a cleaning routine when powered up, when it is working
correctly the print quality is acceptable as a general purpose all
round printer. The cartridges are not exactly cheap either, the
'Intellichip' as I believe Epson calls it, to you and me the 'chipped
cartridges' is a sales gimmick to boost the Epson cartridge sales - BE
WARNED it does not monitor the amount of ink in the tanks BUT only
ESTIMATES the amount of ink remaining by presumably counting the
number of times the heads are ‘in operation’ - there is no direct
feedback or monitoring between the chip and the ink level (as in a
petrol/oil/water level gauge as in a car).
To be honest, purchasing a set of cartridges for an Epson, one could
purchase a Lexmark printer complete with cartridges every time you
wanted a 'refill'. My advice when buying a printer is keep away from
'Chipped Cartridges' and Epson’s peizo print heads, I am now
beginning to think that 'long life peizo heads' is also another sales
gimmick - basically like a crystal in an oscillator stage of a
receiver or transmitter, the heads are vibrating to squirt the ink
and crystals do crack when driven hard, if this is the actual fault I
can not say, another thing I suspect is the sealing around the head
where it’s clamped to the base unit (like that of a picture in a
mounting frame.
The help I got from Epson was only on the first occasion, they did not
want to know the second time around, why is it that two identical
products developed the same faults….
The local dealer has now stopped repairing Epson printers
Goodbye Epson.... I will never buy ANY Epson products again…!
Also-:
A letter from Epson states that Air bubbles cause head damage and
Epson Technical advised never ever clean the heads more than six
times continuously as this will also damage the heads. Why are these
NOT mentioned in your manual's Messers Epson?
My Epson C62 printer started to give me trouble about six months after
purchasing it so I contacted Epson, after a few tests with their
technical team and after wasting a vast amount of ink from their
genuine ink tanks I was advised to take it to a local Epson dealer.
"Print heads" said the dealer as though I had been printing on
sandpaper....! He duly give me a replacement and literally threw the
C62 straight into the nearest bin, I repeat " threw it", the
replacement was of course minus the ink tanks and when I got home
minus the guarantee and receipt of purchase documents.
The problem was black lines on picture with a yellow cast about 1"
from the left hand side and along the bottom of the picture, as
though in a frame. The normal black & white text consisted of
either blue or red straight lines through the text - sometimes these
were broken, the lines could not have been more straighter if a ruler
had been used with a coloured pen. The higher the settings in the
printer on-screen driver settings made matters more worse.
The replacement printer has started to produce exactly the same
effects. I had to contact Epson several times before getting a
response. I expect to get at least 12 months of trouble free service
from a brand new purchase (excluding print head cleaning), certainly
not the case here.
The printer is nothing but a "noisy ink guzzler", it consumes ink at
an alarming rate - even if it is not being used, and regularly goes
through a cleaning routine when powered up, when it is working
correctly the print quality is acceptable as a general purpose all
round printer. The cartridges are not exactly cheap either, the
'Intellichip' as I believe Epson calls it, to you and me the 'chipped
cartridges' is a sales gimmick to boost the Epson cartridge sales - BE
WARNED it does not monitor the amount of ink in the tanks BUT only
ESTIMATES the amount of ink remaining by presumably counting the
number of times the heads are ‘in operation’ - there is no direct
feedback or monitoring between the chip and the ink level (as in a
petrol/oil/water level gauge as in a car).
To be honest, purchasing a set of cartridges for an Epson, one could
purchase a Lexmark printer complete with cartridges every time you
wanted a 'refill'. My advice when buying a printer is keep away from
'Chipped Cartridges' and Epson’s peizo print heads, I am now
beginning to think that 'long life peizo heads' is also another sales
gimmick - basically like a crystal in an oscillator stage of a
receiver or transmitter, the heads are vibrating to squirt the ink
and crystals do crack when driven hard, if this is the actual fault I
can not say, another thing I suspect is the sealing around the head
where it’s clamped to the base unit (like that of a picture in a
mounting frame.
The help I got from Epson was only on the first occasion, they did not
want to know the second time around, why is it that two identical
products developed the same faults….
The local dealer has now stopped repairing Epson printers
Goodbye Epson.... I will never buy ANY Epson products again…!
Also-:
A letter from Epson states that Air bubbles cause head damage and
Epson Technical advised never ever clean the heads more than six
times continuously as this will also damage the heads. Why are these
NOT mentioned in your manual's Messers Epson?
