There are bright spots on my laptop screen

[geri710]

Hello. I bought a laptop HP 250 G4 3 months ago and after a month I noticed 3 bright spots on my display. I went to the store and they told me that since it's something that I did they cannot repair it but I've never touch the display with anything since I was afraid to scratch it.

 

[atljsf]

if the spts are perfect pixels, those are dead pixels

if the spots are areas where the scren is more white, more bright, that could be pressure over the screen, when you transport the laptop and you push the screen or apply pressure, sometimes happens

can you post pictures of the problem?

the store, depending on the problem they should take it for waranty or charge you for another screen, depends on what exactly happened

 

[Phillip Corcoran]

If it's a warranty job you'll need to contact the manufacturer yourself direct, not the store where you bought it (unless it's an official HP store which handles warranty claims on behalf the customer).

 

[geri710]

if the spts are perfect pixels, those are dead pixels

if the spots are areas where the scren is more white, more bright, that could be pressure over the screen, when you transport the laptop and you push the screen or apply pressure, sometimes happens

can you post pictures of the problem?

the store, depending on the problem they should take it for waranty or charge you for another screen, depends on what exactly happened

I took a photo but it is very difficult to notice. Here is a photo of someone else. The spot on my screen is a bit smaller.
http://psg.i.lithium.com/t5/image/serverpage/image-id/124139iC0422EBCBFC285A8?v=1.0

 

[geri710]

If it's a warranty job you'll need to contact the manufacturer yourself direct, not the store where you bought it (unless it's an official HP store which handles warranty claims on behalf the customer).

It's not an official HP store. They sell different brands. How can I contact HP and what should I tell them?

 

[atljsf]

looks like pressure over the screen, happens alot on old laptops, sometimes pressure or dust gets caught behind the lcd and dots like that appera, sometimes you can open and remove what is pushing the screen there

if it is still under warranty, talk directly to hp, or they fix it or they ask money form you to fix it

i had laptops on the work like that for years, if you do nothing, they will be like that forever, it usually doesn't progress at all, unless you push it more or more dust or particles gets into the back of the display

 

[geri710]

looks like pressure over the screen, happens alot on old laptops, sometimes pressure or dust gets caught behind the lcd and dots like that appera, sometimes you can open and remove what is pushing the screen there

if it is still under warranty, talk directly to hp, or they fix it or they ask money form you to fix it

i had laptops on the work like that for years, if you do nothing, they will be like that forever, it usually doesn't progress at all, unless you push it more or more dust or particles gets into the back of the display

Actually the laptop is brand new. the picture that I posted wasn't mine but something similar. How can I contact HP and what should I tell them?

 

[atljsf]

on what country are you located?

do you have the bill or receipt of the purchase? directly open hp website on your country and see what support line you have on that country, start the spport process that way with them

 

[geri710]

on what country are you located?

do you have the bill or receipt of the purchase? directly open hp website on your country and see what support line you have on that country, start the spport process that way with them

In Albania. But I didn't buy the laptop from an Hp store. I have the reciept.

 

[atljsf]

the laptop is sold by hp and they must provide the support, no matter the store who sold it

contact them, open the hp website for your country and ask for support with them, they will tell you what you can do on this case