"There is a problem with the installer package"

[Guest]

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

My PC is P4/2.4 and uses Windows XP (NOT SP2 just yet). I am having trouble
with "missing or corrupted ntoskrnl.exe" and this is a clean install from
the PC vendor's Windows disk.

In order to Restore all my files and data I must install my backup software
(Backup MyPC from Stomp Software. The installation goes OK until the very
end. I then have a dialog box, "Completing the Stomp Backup MyPC Wizard"
with a Finish button. When the Finish button is clicked I receive the
following.

"There is a problem with this installer package. A program required for this
install to complete could not be run. Contact your support personnel or
package vendor."

My Question: "Is this required program a Windows program or one from Stomp?"

Peter.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Hi, Peter;

According to
http://msdn.microsoft.com/library/en-us/msi/setup/windows_installer_error_messages.asp
that error most probably indicates an issue with the MS Installer 2.0 files.

Here is an article that has several methods for troubleshooting that
problem:
http://support.microsoft.com/default.aspx?scid=kb;en-us;555175

You probably should download/install this update first, even though it says
it is for SP2.
http://support.microsoft.com/default.aspx?scid=kb;en-us;885894


HTH

--

....Sky

================

PVR wrote:
> My PC is P4/2.4 and uses Windows XP (NOT SP2 just yet). I am having
> trouble with "missing or corrupted ntoskrnl.exe" and this is a clean
> install from the PC vendor's Windows disk.
>
> In order to Restore all my files and data I must install my backup
> software (Backup MyPC from Stomp Software. The installation goes OK until
> the very end. I then have a dialog box, "Completing the Stomp Backup
> MyPC Wizard" with a Finish button. When the Finish button is clicked I
> receive the following.
>
> "There is a problem with this installer package. A program required for
> this install to complete could not be run. Contact your support personnel
> or package vendor."
>
> My Question: "Is this required program a Windows program or one from
> Stomp?"

 

[Guest]

Archived from groups: microsoft.public.windowsxp.newusers (More info?)

Hi Sky King.

I haven't been to these sites yet but they do look interesting. I'll follow
up ASAP.

Many thanks.

Peter.


"Sky King" <skyking@mvps.org> wrote in message
news:OmVRs2ywEHA.1296@TK2MSFTNGP10.phx.gbl...
> Hi, Peter;
>
> According to
> http://msdn.microsoft.com/library/en-us/msi/setup/windows_installer_error_messages.asp
> that error most probably indicates an issue with the MS Installer 2.0
> files.
>
> Here is an article that has several methods for troubleshooting that
> problem:
> http://support.microsoft.com/default.aspx?scid=kb;en-us;555175
>
> You probably should download/install this update first, even though it
> says it is for SP2.
> http://support.microsoft.com/default.aspx?scid=kb;en-us;885894
>
>
> HTH
>
> --
>
> ...Sky
>
> ================
>
> PVR wrote:
>> My PC is P4/2.4 and uses Windows XP (NOT SP2 just yet). I am having
>> trouble with "missing or corrupted ntoskrnl.exe" and this is a clean
>> install from the PC vendor's Windows disk.
>>
>> In order to Restore all my files and data I must install my backup
>> software (Backup MyPC from Stomp Software. The installation goes OK until
>> the very end. I then have a dialog box, "Completing the Stomp Backup
>> MyPC Wizard" with a Finish button. When the Finish button is clicked I
>> receive the following.
>>
>> "There is a problem with this installer package. A program required for
>> this install to complete could not be run. Contact your support personnel
>> or package vendor."
>>
>> My Question: "Is this required program a Windows program or one from
>> Stomp?"
>