Question there was a problem resetting your pc

noyaus

Reputable
Jul 15, 2016
146
0
4,715
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I'm in the same boat as you today. I tried resetting my PC today as well and I get "error there was a problem resetting your pc. no changes were made". I read online that it could be caused by the recovery image being corrupt. I think the best method is to do a clean install of Windows 10 on your PC. This is what I am going to do. I'll let you know if it works or what not.

https://answers.microsoft.com/en-us/windows/forum/all/how-to-fix-error-there-was-a-problem-resetting/bd6e21d8-edba-4028-812f-9279851c3387?auth=1

Corrupt Recovery Image support from Microsoft
 

Colif

Win 10 Master
Moderator
rash of broken resets...

Was it a full reset or did you keep files/settings?
If full, do a clean install - it saves time and fixes the image in same action.
On another PC, download the Windows 10 media creation tool and use it to make a win 10 installer on USB

follow this guide: https://forums.tomshardware.com/faq/how-to-do-a-clean-installation-of-windows-10.3170366/

If you want to keep windows as is, we see if we can fix it.

So you ran SFC /scannow? did video also include dism? as sfc just scans the running system, not the image. and it is the image that would be the problem.

right click start button
choose powershell (admin)
copy/paste this command into the window:

Repair-WindowsImage -Online -RestoreHealth
and press enter


If this command asks for source, what version of win 10 are you on?
right click start
choose run...
type winver and press enter
Current is 1909. If you are on it, you can run this:

Download a copy of the win 10 iso from Here - create ISO by telling it you want to make DVD - and then mount that ISO in file explorer (see Here) and then copy paste the below command into command prompt (admin)



DISM /Online /Cleanup-Image /RestoreHealth /source:WIM:X:\Sources\Install.wim:1 /LimitAccess

Where "X" is the drive letter where the ISO is located. Simply change the "X" to the correct drive letter

If you don't have 1909, you cannot run the above command as the ISO copy has to be the same as what is installed and if you download it now, it will be 1909.
 

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