That's odd. One thing I was very impressed with Thermaltake was their speed in email response. I emailed them several times (http://www.thermaltake.com/contact/support.asp) with a few questions regarding setting up a VA9000BWS case. In every circumstance I got a response within 3-5 minutes. Almost felt like I was using an IM program! This was at various hours during the day, PST.