Archived from groups: alt.sys.pc-clone.dell (
More info?)
Take a look at this and you'll see that the problems are pretty
much universal. Here's one about Alienware;
http://www.gripe2ed.com/scoop/
" Almost all onsite support contracts from system manufacturers
contain some weasel
words to the effect that the decision to actually send a tech to
your site is at the
manufacturer's discretion. But how extreme do your circumstances
have to be before
they agree to actually provide the onsite support you paid for?
To judge by one reader's
recent experience with Alienware at least, it would seem that the
more you need onsite
support, the less likely you are to receive it. "
"Tom Scales" <tomtoo@softhome.net> wrote in message
news:dZUBe.752$iG6.668@tornado.tampabay.rr.com...
> No offense, but Dell is going to be around. They're service
> has slipped dramatically, but it is still competitive.
>
> Who are you going to get better service from at this price
> point?
>
> Tom
> "Tom Chandler" <tchandler@cadicompany.com> wrote in message
> news:g0TBe.917$Tj1.378@newssvr31.news.prodigy.com...
>>I would call them " not long to be in business"
>> give em 5 years max unless they get reinvented
>>
>> MR. Dell ? are you listeing to your customers?
>>
>>
>> "Paul Knudsen" <bigkahuna@jupada.com> wrote in message
>> news:uurdd1h63jre358tvrum8oul4bin37ftbp@4ax.com...
>>>
>>> I came up with "Dell-hating-snots". I bet you guys can do
>>> better. No
>>> profanity please!
>>> --
>>> Top 10 Conservative Idiots:
>>> http://www.democraticunderground.com/top10/
>>>
>>
>>
>
>