This a. m. all was fine until I d/l a video program. My system has been hacked with constant ads, messages from Microsoft to c

[Novel8]

This a. m. all was fine until I d/l a video program. My system has been hacked with constant ads, messages from Microsoft to call a number and i will get help. I did and it was made to someone in India. He knew my first name, so i suspect it was on the level...but he kept draging the information and i got suspicious, so i hung up. My Firefox browser has been taken over by Yahoo and Ask...and i can't get it back. This post is being written on my laptop, Win10. Each time i tried to do some surfing, ads would pop up, a voice would warn me to make a call and etc. I had d/l a video program that started all this and i never had the opportunity to uncheck the ASK bar toolbox and etc. It just happened. I tried the about:config area but its quite confusing. BTW, after going there i am constantly reminded with a popup asking if i want to go back to past browser or keep the new one. I tried both and nothing changes. IS there any hope?

 

[rgd1101]

download from where? what video program?
it a malware
run https://www.malwarebytes.org/
and http://www.bleepingcomputer.com/download/adwcleaner/

 

[skit75]

Risky click wins again. You've likely invited multiple adware\malware programs onto your PC which have now hijacked your browser and very likely your internet connection on that PC. I suggest using your laptop to download CCleaner, MalwareBytes and AVG Free edition to get started. Transfer those to your PC using a USB drive. Start with CCleaner and MalwareBytes. Full scans & registry cleaners. You may also need more specialized software to completely remove it. Don't bother calling anyone claiming to fix this.

 

[USAFRet]

IS there any hope?

Either rollback to an earlier Restore point, or wipe the drive and reinstall from scratch.

And don't download crap like that again.

 

[Novel8]

IS there any hope?

Either rollback to an earlier Restore point, or wipe the drive and reinstall from scratch.

And don't download crap like that again.

Thanks, I don't know why I didn't think of that...also, the previous responses most told me to download Malwarebytes,CCleaner and anti virus VGH....whew! I'm sure they meant well, but SR was a lot easier. Thanks again.