[SOLVED] Thoughts on cyberpower pre built

nrbton01

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So put together a cyberpowerpc pre built build and was looking for thoughts, comments and suggestions on if i should change any of the components. I have changed a few already. Switched from whatever brand they use for the asus mobo and upgraded the 8700k for the 9700k. Any info would be appreciated. Have a link if it doesnt work let me know. This is for 1440p 144hz gaming. Blacks ops 4, and in the future Division 2 and Forza. https://www.cyberpowerpc.com/cart/showcart.aspx?ref=upd
 

USAFRet

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cyberpowerpc pre built build and was looking for thoughts, comments and suggestions
You should change to something other than CyberPower...almost anything else (but not iBuyPower).

We have many, many threads in here about the abysmal assembly quality, substandard parts selection, and the excessive price.
Your system is listed at $1899 (?)

Please list out ALL the parts and extra fees you may be paying. I'm sure you can get an equal or better system for less $$.
 

nrbton01

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CPU: Intel® Core™ Processor i7-9700K 3.60GHZ 12MB Intel Smart Cache LGA1151 (Coffee Lake)
HDD: 240GB WD Green SSD + 2TB SATA III Hard Drive Combo (Combo Drive)
MOTHERBOARD: ASUS ROG STRIX B360-F gaming ATX w/ RGB, USB 3.1, 2 PCIe x16, 4 PCIe x1, 6 SATA3, 2 M.2 SATA/PCIe [Intel Optane Ready]
VIDEO: ASUS GeForce® RTX 2080 DUAL Overclocked Edition 8GB GDDR6 (Turing) [VR Ready

i built my first comp like 5 years ago and have not bought a prebuilt before so thoughts on cyberpower would be nice also
 

USAFRet

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Mar 16, 2013
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cyberpowerpc pre built build and was looking for thoughts, comments and suggestions
You should change to something other than CyberPower...almost anything else (but not iBuyPower).

We have many, many threads in here about the abysmal assembly quality, substandard parts selection, and the excessive price.
Your system is listed at $1899 (?)

Please list out ALL the parts and extra fees you may be paying. I'm sure you can get an equal or better system for less $$.
 

jimmysmitty

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Agreed. From user posts here to my experiences with PC repair CyberPower is one of the worst brands you can purchase for pre-built systems.
 

nrbton01

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Yes it is listed at 1899. I changed to 9700k for like an extra 20, corsair ram for 45$, and to the rog strix mobo for like 80. Total build cost after a coupon code is 1909$ the only cyber power item left in the build is the cooler. Is there a builder that is good quality and a decent price?
 

USAFRet

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Actually, I means a list of ALL the parts. Specific make/model.
For those parts where they do not list the specific make/model...that's where they go cheap. Like the PSU.

Every line item on your purchase. They also like to sneak in an extra $20 here and there for stuff not needed.
 

nrbton01

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Ah ok i will put the list together.

 

nrbton01

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CyberPowerPC MAGNUS Full-Tower Gaming Case w/ Both Side Tempered Glass Window Panels
Intel® Core™ Processor i7-9700K 3.60GHZ 12MB Intel Smart Cache LGA1151
CyberpowerPC Asetek 550LC 120mm Liquid Cooling CPU Cooler (Single Standard 120MM Fan)
240GB WD Green SSD + 2TB SATA III Hard Drive Combo. I also have my own 500gb samsung to add to this.
16GB (8GBx2) DDR4/3000MHz Dual Channel Memory (Corsair Vengeance
ASUS ROG STRIX B360-F gaming ATX w/ RGB, USB 3.1, 2 PCIe x16, 4 PCIe x1, 6 SATA3, 2 M.2 SATA/PCIe [Intel Optane Ready]
850 Watts - EVGA 850W GQ 80 Plus Gold Power Supply
ASUS GeForce® RTX 2080 DUAL Overclocked Edition 8GB GDDR6 (Turing) [VR Ready]
Cooler Master Mastergel Maker CPU-Thermal Compound Optimized for Thermal Dissipation
Case fans are just the default case fans but dont mind upgrading if i should. Looking through the full build sheet i didnt see and unwarranted charges.


 

nrbton01

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I can switch to a good air cooler i have no plans of overclocking the cpu. The ssd i dont really care about i just didnt know how to to remove the option i have a 500gb samsung and going to be buying another. Is there anything else you see? Should i switch case fans?
 

USAFRet

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I still wouldn't recommend anyone to buy one.

DVD drive not connected.
Motherboard missing screws.
Failure to boot up out of the box.

You know how the warranty works, right?
1 year, no matter what the actual parts warranty would have been. Most parts in it would otherwise have a 3 or 5 year warranty.
And YOU have to pay shipping the whole thing back to them. Significant $$ for a whole PC.
 

nrbton01

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Ah, ok. I may just get the parts from microcenter then and have them build it. What do you think of the build itself?

 

jimmysmitty

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I had a customer bring one in where the motherboard was missing mounts but was still screwed into the mounting tray causing it to short out.
 

jimmysmitty

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The build is fine but I would probably get a better PSU. The CSM series is OK. I would go RM or Seasonic equivalent.
 

nrbton01

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Im a noob i dont know the acronyms. What is CSM and RM. I have a thermaltake that is 5 years old and still kicking. The seasonic is a little expensive like 250$

 
a thermaltake that lasts 5 years already? buy lottery tickets while you can.

the csm and rm are models that corsair buys from a manufacturer and than labels them corsair.

both models are decent... at best.

its worth it to buy a good psu, luck will run out.
 

jimmysmitty

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The CSM is decent. I mean the RMx not RM.

And yes better PSUs will cost more. I paid $200 for my AX860i (got it on sale as it was originally listed for $250) and it is 5 years old now and still has 5 more years of warranty, the AX series carries a 10 year warranty.
 
Nov 16, 2019
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So put together a cyberpowerpc pre built build and was looking for thoughts

You should change to something other than CyberPower...almost anything else (but not iBuyPower).

We have many, many threads in here about the abysmal assembly quality, substandard parts selection, and the excessive price.
Your system is listed at $1899 (?)
NEED TO KNOW B4 Purchasing: CyberPower is set up for selling a great product … NOT REPAIRING IT!

HORRIBLE HORRIBLE HORRIBLE SHIPPING TIMES!!! In case you feel like this doesn’t matter because you got 3 day shipping included - look at next paragraph “REPAIRS...”


REPAIRS TAKE UP TO 6 WEEKS! Can you be without your pc for up to 6 weeks because you WILL be if your purchase from CP and need repair. If you happen to need PC repair months after buying your computer, like me, ... I already need a new mother board and it has been less than 6 months since I purchased. (I had to RETURN my pc TWICE because they damaged my case during repair. Thank God I took photos of my entire pc and sent them to myself via email before sending them the pc and so they were dated because THEY ASKED FOR THEM! They agreed to repair it AFTER getting the dated photos, but that was another SIX weeks shipping. I talked to supervisors but hey wouldn’t upgrade ANY of my shipping even though it was their fault!!! Yes it took me A TOTAL OF 12 WEEKS)

FULL RETURN SHIPPING $120.00 from where I live! That is UPS Ground for nearly 50lbs box included!!! Dimensions: 27”x25”x13.” (You will pay it all, as they pay nothing toward a returned product.)

NO EXTENDED WARRANTIES!!! (So basically, they don't believe in their product or stand by it for very long.) Yeah, that 1 year limited warranty isn’t an extended warranty and CP told me they don’t even offer extended warranties.

BUY THE PREMIUM 1 YR WARRANTY WITH 1 YR SHIPPING OPTION. Make sure it has the 1 yr shipping choice for $10 more well worth it if you have to return like me. Be aware, however, that this shipping takes up to 6 weeks.

KEEP YOUR ORIGINAL SHIPPING BOX at least until your 1 yr warranty is up. Otherwise you are going to need to purchase the box with padding $$$ if you need to return the pc to CP plus $120 if you have to pay shipping. Gets frustrating, doesn’t it?

CP TECH SUPPORT IS A NIGHTMARE. In all fairness they are actually very nice while trying to fix problems with the pc. Well … until you challenge them, like about the six-week shipping time. Then they become extremely unkind. They won’t let you talk to previous reps that promised you things. I was told that rep would call me back in an hour, I waited over 2.5 and had to call back. Every time I called; I was told the rep was on another call. Then I was told he emailed me – which is the only way he seemed to want to communicate from that point on. I asked to talk to him again and they told me that he would get back to me in 48 hours. (you can’t make this stuff up!!!) They do everything to try to get you off the phone as quickly as possible, try to transfer the problem to a different department - another way to schluff you off, and eventually they transferred me back to the main phone menu after telling me the rep that I requested was finally available and they were transferring me to him. I am currently still on hold waiting listening to the beginning phone menu


I have loved my CyberPower pc up till now. The Motherboard IS defective – won’t connect to the internet, after not even 6 months and that doesn’t even bother me – I get it that stuff happens. . It is the total disregard for the customer after you need repair. They seriously lack basic customer service skills at this point. I realize from the reviews that I am in the minority having a defective product. Most people don’t have problems with their pc’s but if you do have a defective something, it really sucks. This company is set up for selling a great product … not repairing it. That part about them sucks. They told me to ship it to them but it was going to take up to 6 weeks, BOTH TIMES, without batting an eye, like I should be ok with this. I was very much NOT but what could I do, I complained and THEY DIDN’T CARE … IT IS THEIR POLICY … and going up the ranks wont’ help.
 

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