Archived from groups: comp.dcom.voice-over-ip (
More info?)
In article <9431db49.0411091001.83f794@posting.google.com>
vickitully@123mail.org (Vicki) writes:
>I set the time using the ESM (GUI) interface. - By logging into the
>web GUI, selecting Group Administration Tool, selecting Manage System
>Options, and then selecting Change Date and Time.
OK that is the correct way. Obviously something else is wrong.
>I've been doing this in the morning; This resets all the phones to the
>correct time, and they remain that way all day, by the time I arrive
>at work the next morning the system time is an hour fast again. I
>guess that it is synching time from some time server over night but I
>do not know where this setting would be stored.
Unless I missed something that day in class, there is no means to
time-synch the 3300 to another source **UNLESS** you're using OPS-MAN to
manage the system. Even then it's an option you have to conciously enable
and OPS-MAN is ordinarily capable of keeping track of the time change.
(Do not confuse this time of day synch with network synch for clocking T1
or PRI trunks)
Anyway, I can save you a phone call and tell you exactly what Mitel
Product Support will tell you. Upgrade to the latest release, then see if
you're still experiencing the problem. I say this because I see nothing
listed in the KPI (known product issues) relating to a time problem. That
doesn't mean there's not an obscure bug out there someplace, just that no
one's reported it yet.
The most recent load for your 3300 is release 5.1.4.8. This will be a
major upgrade for you because you'll be going from a 4-dot to a 5-dot
release. There's several things to be aware of when making the jump to
5.1.x so make sure whoever does it has reqd through the release notes. The
required software is free, but you may have to pay your maintenance shop
to come out and do it. It doesn't take very long, but will require an
outage and a system reboot. Done right, the whole job shouldn't take over
an hour and yes, it can even be performed remotely. Unless you've made
prior arrangements for remote software upgrades I'd suggest having a tech
there.
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