Question Tobii Experience app crashing in background ?

[OnlyAlex]

Hi everyone, I have a Lenovo Legion 5 Pro and it came with Tobii Experience installed from Lenovo. I don't actively use Tobii devices, but I note that in reliability history whenever starting up my laptop there are 'Critical Events' from 'Tobii Eye Tracking Portal' where it stopped working.

I loaded Tobii Experience app and it said there was an error.

I checked services.msc and I can see the Tobii Service and Tobii Runtime Service both set to running - automatic

I decided to go to Apps and Features on Windows 11 and reset the Tobii Experience app only.

Good news, the errors in reliability history have now gone.

I just wanted to check that by resetting the app I haven't affected the services.msc Tobii Service and Tobii Runtime Service mentioned above?

Do I need to reset the laptop? I'm worried about what I did as a few years ago this happened and I uninstalled the app and then everytime I turned on the laptop a popup it said it was missing Tobii.Exe and couldn't load.

Finally, I note on the list of startup programmes I have 'Tobii Experience SW Background Launcher' enabled, do I need this enabled at startup - what does it do?

Many thanks

 

[COLGeek]

If you don't use it, remove it. OEMs often ship devices with all sorts of unneeded bloatware. When I get a new laptop, I perform a clean install of the OS, removing all bloatware. I then add back what I need/will use.

Just a suggestion.

 

[OnlyAlex]

If you don't use it, remove it. OEMs often ship devices with all sorts of unneeded bloatware. When I get a new laptop, I perform a clean install of the OS, removing all bloatware. I then add back what I need/will use.

Just a suggestion.

Okay thanks, I tried doing that before and the services.MSC remained for Tobii and it kept popping up saying it wasn’t working or something, hence why I’m nervous to remove it fully.