Question Toner ended error on a brother 2370DN printer

[samrte1200]

I have a Brother HL-L2370DN in which the toner has ran out of ink. I refilled the toner cartridge with ink, but when I reinstalled it in the printer, it said toner ended. Multiple YT tutorials has suggested toner reset through the following steps:

1. I opened the cover and pressed the Go and back button and then the back button fast so I get the options: TNR-STR, TNR-HC, TNR-STD, TNR.S-HC.
2. I pressed OK on the TNR-HC as the tutorials suggested. No luck
3. I even tried the other options arbitrarily. They did not work.

Other tutorials suggested manual reset through user mode in which I did the following:

1. I shut down the printer
2. I pressed both the ON and Go button till I got the user mode in the small LCD screen
3. I then pressed the GO button 9 times till the network light flashed
4. Finally I pressed the GO button again 5 times till the network light flashed again.

All these attempts was unfruitful, the toner works fine after refilling on another printer of the same model. The toner number is TN2405, the drum number is DR-2405. Thank you for the help.

 

[Ralston18]

How was the toner cartridge refilled? Was the cartridge designed to be refilled?

Printer manufacturers are generally believed to make the most profit via the sale of ink and toner. Even to the point where printers are sometimes sold at a loss.

The general trend now being that using third party cartridges (ink, toner), refilling, moving between printers, etc.. is discouraged and possibly designed to to prevent doing so.

The steps and tutorials you listed are likely now moot in some manner. Once discovered and made public, the process was changed or otherwise rendered ineffective.

Even though the printers are the same model, take a look at the installed firmware versions. Are the versions identical?

Likewise for the toner cartridge itself - possibly the drum as well. Likely appear identical and may even be identically marked but some difference could exist.

And remember even if the refilled toners are made to work, the actions involved have likely voided any remaining printer warranties.

Unfortunately, there may not be any viable refill options. Or options that will last in the long run.....

 

[samrte1200]

How was the toner cartridge refilled? Was the cartridge designed to be refilled?

Printer manufacturers are generally believed to make the most profit via the sale of ink and toner. Even to the point where printers are sometimes sold at a loss.

The general trend now being that using third party cartridges (ink, toner), refilling, moving between printers, etc.. is discouraged and possibly designed to to prevent doing so.

The steps and tutorials you listed are likely now moot in some manner. Once discovered and made public, the process was changed or otherwise rendered ineffective.

Even though the printers are the same model, take a look at the installed firmware versions. Are the versions identical?

Likewise for the toner cartridge itself - possibly the drum as well. Likely appear identical and may even be identically marked but some difference could exist.

And remember even if the refilled toners are made to work, the actions involved have likely voided any remaining printer warranties.

Unfortunately, there may not be any viable refill options. Or options that will last in the long run.....

Thank you for your answer, is there any chance that I can change the firmware of the printer somehow so it can accept the refilled toner?

 

[ex_bubblehead]

Thank you for your answer, is there any chance that I can change the firmware of the printer somehow so it can accept the refilled toner?

Simple answer: No, you cannot do this.

 

[Deleted member 14196]

Toner is not Ink

No, you cannot do this buy a new toner cartridge

 

[Ralston18]

As posted above - no.

 

[BFG-9000]

If you actually run the cartridge out of toner, the chip in it is supposed to brick itself.

Normally you would just replace the chip with an aftermarket one. For other Brother HL-L2370 they are readily available for both the standard TN 730 (1200 pages) and high-yield TN 760 (3000 pages) cartridges. However for your HL-L2370DN, Brother changed to the near-identical looking standard TN 2405 (1200 pages) and high-yield TN 2455 (3000 pages) cartridges, presumably just to make this more difficult.

These chips to improve the revenue stream to the company can also fail for no reason at all. More than once I've had brand new nonrefilled, genuine cartridges suddenly stop working until I either carefully transplanted the chip from an older genuine cartridge or replaced it with an aftermarket one. So if being able to print is important to you, then it makes sense to keep some extra chips on hand even if you only use genuine cartridges, or at least extra cartridges for use while you send the faulty one back for warranty. Pry those chips out before you recycle the cartridges!

Speaking of firmware, HP have started pushing firmware again that locks out aftermarket chips and even genuine ones that have expired, while newer Brother firmware only makes cartridges with aftermarket chips intentionally have worse print quality. So you may want to hold off on any firmware updates too.

 

[Deleted member 14196]

personally, I’ve never had one moments trouble with any of the brother laser printers that I’ve had

Never once had a cartridge fail, there are replacement ones that are non-genuine that you can use and they’re quite a bit less expensive