TOSHIBA 2TB External HD Not Recognized by Windows 10

[Poppit56]

I have a Toshiba 2TB external HD that shows up in "Devices", but doesn't show up in drives list. Device Mgr. says driver is up to date but still not able to send any files to it. I am running Windows 10 ver.1607. Is there anything I can do to make it compatible ??? HELP

 

[Boogieman_WD]

Hey there, Poppit56.

Is this a new drive? If "not" do you have data which you need to recover? Have you checked if it 's recognized by Is the drive recognized by Disk Management? Have you experienced any issues with it prior to this happening?

I'd recommend that you check if it's recognized by Disk Management, here's how to open it: How to access Disk Management in Windows to manage hard drives. If you can see the drive there, would you please be so kind as to post a screenshot of what you see: http://www.tomshardware.co.uk/faq/id-2176231/guide-posting-screenshot-forum.html.

Other than that, you could try the drive with a different USB cable and with a different computer, to see if the same thing happens. If you don't need to recover data, I'd recommend that you download the HDD manufacturer's diagnostic tool and run the tests, to see what's the situation with the drive. If you do need to recover data, just check the drive's SMART data without running any tests.

Hope that helps. Please let me know how everything goes.
Boogieman_WD

 

[Poppit56]

Hey there, Poppit56.

Is this a new drive? If "not" do you have data which you need to recover? Have you checked if it 's recognized by Is the drive recognized by Disk Management? Have you experienced any issues with it prior to this happening?

I'd recommend that you check if it's recognized by Disk Management, here's how to open it: How to access Disk Management in Windows to manage hard drives. If you can see the drive there, would you please be so kind as to post a screenshot of what you see: http://www.tomshardware.co.uk/faq/id-2176231/guide-posting-screenshot-forum.html.

Other than that, you could try the drive with a different USB cable and with a different computer, to see if the same thing happens. If you don't need to recover data, I'd recommend that you download the HDD manufacturer's diagnostic tool and run the tests, to see what's the situation with the drive. If you do need to recover data, just check the drive's SMART data without running any tests.

Hope that helps. Please let me know how everything goes.
Boogieman_WD

 

[Poppit56]

Hi Boogieman_WD,
Thanks for your reply. No, this is not a new HD but one a friend gave me and there is no files on it , yet. In diskmgmt, it does show up and shows 1,892MB healthy partition. But I just can't open it.

 

[Boogieman_WD]

Does it have a drive letter, because if not, then this would be the reason for you not to be able to see it in Windows explorer (This PC, My Computer). Here's how to assign it a drive letter: How to change the drive letter assignment in Windows.

However if this is not the case, I'd still recommend that you post a screenshot of what you see in Disk Management, as it could prove useful.

 

[Poppit56]

Hey there, Poppit56.

Is this a new drive? If "not" do you have data which you need to recover? Have you checked if it 's recognized by Is the drive recognized by Disk Management? Have you experienced any issues with it prior to this happening?

I'd recommend that you check if it's recognized by Disk Management, here's how to open it: How to access Disk Management in Windows to manage hard drives. If you can see the drive there, would you please be so kind as to post a screenshot of what you see: http://www.tomshardware.co.uk/faq/id-2176231/guide-posting-screenshot-forum.html.

Other than that, you could try the drive with a different USB cable and with a different computer, to see if the same thing happens. If you don't need to recover data, I'd recommend that you download the HDD manufacturer's diagnostic tool and run the tests, to see what's the situation with the drive. If you do need to recover data, just check the drive's SMART data without running any tests.

Hope that helps. Please let me know how everything goes.
Boogieman_WD

 

[Poppit56]

Hello Boogieman, one interesting but confusing issue is this being a Toshiba HD, when I go to their website for technical help, their site claims that particular site is for only drives made in certain countries and for drives made in other countries, go to their site in that country. My drive was mfg. in the Philippines and when I go to that site, nowhere does it even list my model of HD. So, I was unable to get any help from their site. Does this sound strange ???

 

[Boogieman_WD]

Hey again. Well, I really don't know how their customer support is structured, but I guess you could get in touch with an agent directly via a phone number or an e-mail listed on the website for you country and ask for instructions on how to create a support case/ticket, or how to proceed in general.
I'm still willing to try and help, but I'll need to take a look at that screenshot I mentioned in my previous post and please let me know if there have been any new developments since your previous post.