Toshiba audio very noisy vs mute

[gisell092]

My most recent notebook purchase a toshiba NB505 volume indicator displays audio is functioning
however the volume could accurately be described as mute. To add insult to injury in browser media controls stream persistent static noiselike white noise. i cant figure it out

 

[damianea103]

Are you sure you didn't spill any water on it? If not, it might be a technical defect straight from the company

 

[gisell092]

well it started on my desktop one day and then on a smartphone or 3 and like a few hot spot connected devices.