Question Toshiba C55 reinstall windows 10 fails because it says a media driver is missing.

[reformed singer]

My daughter's Satellite C55-A5302 won't boot up. The HD works OK in a usb case connected to another PC. None of the built in system restore procedures work and she doesn't have a system restore disk, so I want to reinstall Windows. The computer was originally Windows 8 but was surreptitiously upgraded to Windows 10 by Microsoft. I have made an .iso Windows 10 dvd with Microsoft Media Creation Tool.
This DVD starts up OK and begins to install Windows and then stops with a lengthy message saying "A media driver your computer needs is missing. This could be a DVD, USB, or hard disk driver . . ."
The question is where do I find these drivers? Or is there an easier way to handle this?
Thanks!

 

[Phillip Corcoran]

Since the HDD appears to be okay, have you tried Factory Recovery from the system backup partition?

Turn laptop off.
Press & hold down the '0' (zero) key.
Turn laptop on (keep '0' key pressed)
Follow the on-screen prompts.

 

[reformed singer]

Since the HDD appears to be okay, have you tried Factory Recovery from the system backup partition?

Turn laptop off.
Press & hold down the '0' (zero) key.
Turn laptop on (keep '0' key pressed)
Follow the on-screen prompts.

Thanks, but none of the automatic repair options work.

 

[Phillip Corcoran]

Contact Toshiba -- they may be able to supply recovery media for that model for a small charge (cost me £14 about 5 years ago).
You used to be able to order the discs on Toshiba Support website (the method I used) but web address I used for that is no longer valid.