toshiba c855-s5206 won't boot past toshiba leading inovations screen

[minrd1975]

toshiba c855-s5206 won't boot past toshiba leading inovations screen, goes from toshiba screen, to black screen, then back to toshiba screen . I have replaced the round battery, and won't boot from cd either. please help or do i need a new hard drive?

 

[webworkings]

Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

Try the following...

1. Power off the laptop.
2. Power on the laptop.
3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off. (You can do this just after the name and just before it resets as well.)
4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
5. Now you want to let the laptop boot to the "Automatic Repair" screen.
6. Click "Advanced Options" and then select "Troubleshoot".
7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
8. From here just follow the screen instructions until the recovery is completed.

NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

Do not do a "Reset" as that will wipe all data you have on the laptop.

 

[minrd1975]

I have tried the power button, it immediately goes to innovations screen as soon as I power on, so I wait til it goes to blank screen then I held down power til it shut of, powered on again , and waited til black screen held power down till it shut off, done this several times !! automatic repair screen never came up!! How many times do I do this before it comes on, or am i doing something wrong??

 

[webworkings]

When it goes to the 'black screen' is the computer by any chance actually on? Any signs of life at all? Lights, internal sounds, etc.

 

[minrd1975]

yes, when the screen goes black it starts off with a flashing - up in the top left corner. it flashes a couple times then the screen goes blank , then it will start itself over again and repeats the same process !!

 

[webworkings]

That isn't what I was asking. I was asking if when it goes black if the computer was on, stays on (heard drive sounds, fans, lights, etc.) if that isn't the case, and it is just rebooting over and over, then it isn't staying on.

Just before this happened, did you do any updating? If yes. Make sure there is no possible way to connect the laptop to the internet. No Ethernet and no WiFi around, and then try restarting it.

 

[Cody_67]

I have tried the power button, it immediately goes to innovations screen as soon as I power on, so I wait til it goes to blank screen then I held down power til it shut of, powered on again , and waited til black screen held power down till it shut off, done this several times !! automatic repair screen never came up!! How many times do I do this before it comes on, or am i doing something wrong??

Immediately after turning it on, before the rotating circle appears, simply press the zero key, then follow the steps.

 

[minrd1975]

I had to order a recovery disc from toshiba. Now it boots up !! Thanks for all the responses to my problem.