Toshiba HDD Protection

[yorick21]

When the Toshiba HDD Protection utility on my ca. 2012 Portege laptop began working only intermittently I uninstalled it before attempting to install a clean version from Toshiba's website. Unfortunately, I somehow stupidly messed up the uninstall, which seems to have left bits and pieces of the original install on the drive. Attempting to install a clean version now brings the following error message: "Error 1402. Could not open key: UNKNOWN\Components\56FF328A3F01FAF438CA9568C8A1D936\96C09A491C17AD74885FAA74CE9C8604. Verify that you have sufficient access to that key, or contact your support personnel." Does anyone have any idea what that error message means and how I might address the problem it expresses? I am at sea.

 

[COLGeek]

Have you tried removing that entry from your registry while in Safe Mode?

 

[yorick21]

Thanks for the suggestion. I tried Safe Mode and did indeed find the key, but when I tried to delete it I got the following message: "Cannot delete. Error while deleting key." So...stuck again. Any further thoughts would be appreciated.

 

[COLGeek]

Did you try reinstalling the app while in Safe Mode?

 

[yorick21]

Okay. It's now telling me "Windows Installer Service not available in Safe Mode." I seem to be backed into a corner here.

 

[COLGeek]

Have you used any tools, like ccleaner, to clean your registry?

 

[yorick21]

Nope. Afraid of doing even more damage. Do you recommend ccleaner?

 

[COLGeek]

Not going to hurt at this point. Reloading Windows may be best bet.

 

[yorick21]

Okay. Thank you for your help.

 

[COLGeek]

You are welcome. You could also try Revo Uninstaller.

https://www.revouninstaller.com/revo_uninstaller_free_download.html

CCleaner link: https://www.ccleaner.com/ccleaner/download

Good luck.