Question Toshiba Portege X20W-D keyboard backlight and touchpad problems

Dec 19, 2019
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I'm having the following two issues in my Toshiba Portege X20W-D and was wondering if someone can help. I've googled the problem quite a bit but haven't come up with a solution.

1. My keyboard backlight has suddenly stopped working. The windows and bios menus show keyboard backlight to be on but it is actually not.

2. The touchpad freezes if I tilt the computer at a 90 degree angle, which I sometimes do when I'm lying down and reading.

Both could have followed from a firmware update although I'm not exactly sure about the timeline. However, I also tried rolling back the firmware update but that didn't solve these issues.

Could these be hardware issues? I haven't dropped the computer or anything. I thought I'll check to see if there are possible fixes before I try taking it to a service center since the unit is still under warranty.

Thanks.
 
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