Toshiba s75t-a7217 boot problem

[dave.puddicombe]

Toshiba supplied recovery USB won't boot. Bios is set correctly, holding f12 down when turning machine on. Get selecting a process screen up and when I follow the steps it goes for a minute and then blue screens and says there is a problem and closes. Can anyone help me please. Thanks

 

[hang-the-9]

Sounds like the issue is not with the recovery USB, first thing, why are you trying to use this? System was not working to begin with?

 

[dave.puddicombe]

Sounds like the issue is not with the recovery USB, first thing, why are you trying to use this? System was not working to begin with?

Thanks for replying. System crashed with blue screen and would not reboot. All I could get is the Toshiba recovery screen which only goes so far and crashes. When I put the Toshiba recovery media USB in and press F12, I get a USB boot screen, but then the useless Toshiba Recovery comes up and that's as far I can go. I've reloaded many computers for both myself and friends but have never encountered this before. Wondering if I have a bad sector on the hard drive? The computer is worth spending some money on and thought I'd replace the HDD with an SSD. If I do this should load right up with the recovery media, right? Thanks for your help.

 

[Prostar Computer]

Have you caught the exact error during the crash? Maybe it's a fault with the OS drive or with memory.

 

[hang-the-9]

If you are OK with spending the money on the drive, then swapping to a solid state is a good idea and would benefit the system in any case. If the recovery USB stick does not work, you can try just a standard Windows one and just install the drivers manually after that.

 

[dave.puddicombe]

Thanks. Sorry to take so long to answer, but we're on the road. I've given up on this POS. Tried a SSD and no joy. I get to the boot screen with the USB, but beyond that I get the Toshiba screen to update or clear and that's as far as I get. I can get into Sys52, etc, but nothing in there helps me boot from the HDD. I also got an alert that the drive I needed was locked. Tried everything I could find on the net to unlock, but again, no joy. It's got me beat, but if anyone out there can help, I'd be eternally grateful. Thanks again.

 

[Prostar Computer]

If the drive is locked then it sounds like encryption is stopping you from doing anything, that or there's a BIOS password preventing any changes. Instances like this usually demand specialized utilities, and even then encryption is difficult to navigate/undo. A good computer shop or technician might be able to help out, but no telling what they'd charge, if they'd take it on to begin with.

 

[dave.puddicombe]

Thanks. Thought that might be my problem.