- Jan 21, 2015
- 2
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- 4,510
Hi,
I have an issue with my Toshiba, which runs on Windows 8.1. All of the sudden, it just won't shut down or restart properly. When I try to shut it down normally, it goes well : I get the shutting down screen, then the screen goes black... but the system keeps running. When I try to restart it, it shuts down and makes the same noise it does when I force it to shut down by holding the power button (which is now the only way I can shut it down now).
I browsed forums on the Internet to see what the issue could be, and tried a few things : I ran an anti-Malware program, ran a virus scan with Avast, ran CCleaner. Nothing was found and the issue was not resolved. I tried to restore the computer, but for some reason, it just won't let me. Everytime I try to do it, it says the operation couldn't be completed. I tried shutting the PC down normally in safe mode, but it gets stuck on the Shutting down screen, and I still have to shut it down manually.
I also had this weird issue at the same time : battery light started flashing when I unplugged the PC, but I got it solved just by removing the battery and putting it back in again. I just think it's weird it happens at the same time.
These issues are very sudden since I have not done anything special with the computer. When I left for work yesterday, everything was perfectly normal, but when I came back, turned it on and then shut it down to go to sleep, I had this problem.
I'm not a pro with computers, so I'm kind of starting to run out of ideas. This issue seems frequent with Windows 8 and Windows 8.1, but there doesn't seem to be a universal solution for it. I'd rather not restore completely the computer if possible, espescially if I'm not sure it'll solve the problem.
Any ideas?
Thank you very much!
I have an issue with my Toshiba, which runs on Windows 8.1. All of the sudden, it just won't shut down or restart properly. When I try to shut it down normally, it goes well : I get the shutting down screen, then the screen goes black... but the system keeps running. When I try to restart it, it shuts down and makes the same noise it does when I force it to shut down by holding the power button (which is now the only way I can shut it down now).
I browsed forums on the Internet to see what the issue could be, and tried a few things : I ran an anti-Malware program, ran a virus scan with Avast, ran CCleaner. Nothing was found and the issue was not resolved. I tried to restore the computer, but for some reason, it just won't let me. Everytime I try to do it, it says the operation couldn't be completed. I tried shutting the PC down normally in safe mode, but it gets stuck on the Shutting down screen, and I still have to shut it down manually.
I also had this weird issue at the same time : battery light started flashing when I unplugged the PC, but I got it solved just by removing the battery and putting it back in again. I just think it's weird it happens at the same time.
These issues are very sudden since I have not done anything special with the computer. When I left for work yesterday, everything was perfectly normal, but when I came back, turned it on and then shut it down to go to sleep, I had this problem.
I'm not a pro with computers, so I'm kind of starting to run out of ideas. This issue seems frequent with Windows 8 and Windows 8.1, but there doesn't seem to be a universal solution for it. I'd rather not restore completely the computer if possible, espescially if I'm not sure it'll solve the problem.
Any ideas?
Thank you very much!
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