Touchpad doesn't move cursor

[TehZii]

Hello! I just got a new Alienware 15 (with Windows 8.1, joy of joys :/ ) from Dell and the touchpad is not working in the weirdest way. Immediately after closing or opening a new window (doesn't seem to matter what) it'll work for a second. One good swipe, a glimmer of hope, and then it's back to not responding at all. If I hold down the left mouse button, it moves fine. Tap to click works, even if it isn't moving. I have a USB mouse plugged into it at the moment so I could try and fix the problem, but so far nothing's worked. What I've tried:

*Disable and re-enable touchpad
*Update/reinstall driver
*Reboot computer (after the one the driver did)
*Disabling the touchpad delay "feature" in Windows
*Swearing at it

Any other ideas?

 

[abhisheksscorpion]

It could be a hardware issue and there nothing more you can do other than what you've already done. Just give them a call , they'll happily replace the laptop.