Touchpad Not Working.

[likhomo]

Hi everyone, I am using Packard Bell ENTG71BM laptop. I have installed Windows 10 on it and now the touchpad doesn't work. When I was installing Windows 10, the cursor disappeared on the installation screen where I was supposed to select Language and accept Microsoft terms. I got stuck right there but after reading several online solutions I found that external mouse was a best solution to my problem. I used a wireless mouse and windows installed perfectly. However, after the installation I found that touchpad is not working. Unfortunately I couldn't even find the Synaptics Touchpad Drivers from Packard Bell website but I found and downloaded one from Synaptics website which I am not sure if it is compatible with my device because after installation it gives me this two messages
1. "Synaptics (Syn TP) Mouse... ready to use".
2. "Synaptics (Syb Drv) Syt.. updated.
But still, the touchpad is not working and also the driver is not listed under Programs and Features in the Control Panel. Even under Device Manager the driver is not there. Please help, my head is about to crack.

 

[wpgwpg]

If your manufacturer doesn't supply the needed driver, nobody else is going to. Sorry, but that's just the way it is. Maybe you can learn to live with the mouse, if not, you'll have to go back to whatever Windows version that laptop came with originally.

 

[manv]

Open the Settings menu (Start > Settings) and go to Devices > Mouse & touchpad. Scroll down to the bottom of the screen and click Additional mouse options.
The Mouse Properties window will open. Click the tab furthest to the right (it may be called ELAN or Device Settings). Under Devices check to see that your touchpad is not disabled. If it is disabled, click the touchpad to select it and then click Enable.

 

[likhomo]

Thanks Many. I tried your suggestion but neither ELAN, Device Settins or Synaptics is shown. Only the mouse is listed under mouse properties but no touchpad is listed

 

[boosted1g]

MERGED QUESTION
Question from likhomo : "Touchpad For Packard Bell Not Working After Installing Windows 10"

Hi everyone, I am using a Packard Bell EasyNote ENTG71BM laptop. I have just installed windows 10 on it and now the touchpad does not function. Before installation, the touchpad was working perfectly but it stopped working on the installation screen where I was supposed to select language. I used a wireless mouse to overcome that problem and windows was installed without a problem but after installation the touchpad doesn't work. I downloaded ELANTECH Touchpad driver for windows 10 from Packard Bell website and I tried to install it. After running the setup the message I get is:
"The drivers were successfully installed on this computer". And it further says
"ELAN (ETDI2C) Mouse ready to use."
However, the touchpad is not listed under Device Manager and even under Programs and Features it is not there. Please help me, how do I overcome this problem?

Is there any other touchpad driver listed on HP support site for your computer?

 

[likhomo]

Thanks guys I got a solution. I actually found that I had picked a wrong Touchpad mode in the UEFI settings. I had selected Advanced mode so after choosing Basic option the touchpad started working. Thanks once again for your suggestions guys.

 

[tashWP]

Hi, I have the exact same laptop with the exact same problem you encountered (after upgrading to windows 10, touch-pad stopped working and wasn't listed in device manager) However I do not understand when you say you " selected Advanced mode, so after choosing Basic option the
touch-pad started working" Advanced mode/Basic option of what? where, how?? lol PEASE HELP, ANYONE! ive been trying everything for the pass 3 days. If anyone can advise on how to get to the "Touchpad mode in the UEFI" settings, as Likhomo explained
PS- I am also using an external mouse, and also used this mouse to install windows
Thanks.