Trident Z RGB ddr4 multiple failures

MerkSession

Prominent
May 9, 2017
4
0
520
New build, 1800x, Taichi x370 mobo, 32gb ddr4 trident z rgb, 1080ti, 500gb ssd and a corsair 750w psu.

Ive had so many problems with parts arriving damaged or missing components like the am4 bracket on two different liquid coolers but i digress.

The ram ran great for the first day. The next day i boot the rig up and one of the sticks wont light up. Its the stick in the 1 slot closet to the processor. So i pull it and re insert. Now the pc wont boot at all and just posts then loops. Swap the ram into the second spot and it now boots. I expect it to die soon so i order new ram. A couple hours later the ram i inserted into the one slot in place of the failing stick goes out. Now i havent pulled it yet. But i am assuming this is the same thing that happened to the other stick.

I ordered a new psu, a seasonic 850w that will be here monday and new ram that just arrived moments ago.

Question is, what would be killing the ram? Could it just be faulty or some failure of the rgb only? Could the fact that the stick in the one slot keeps dying point to a voltage surge (psu). Which is my first inclination. Could the mobo be killing it? Could its position almost touching the heatsink on the cpu (waiting on the aforementioned am4 bracket for the x62) be causing some kind of thermal event? Everything is set to stock and nothing is overclocked. The ram matter of fact is running slower then stock frequency.

Any guesses or assistance is greatly appreciated.
 
Solution
I have to ask you guys, are you using some sort of software to control your LEDs on your ram ? if so get rid of it now.

Next, download the free version of this: http://www.softnology.biz/files.html and run it, if you are using windows 10 you'll get the stupid smart screen thing come up, just click run anyway, and the new window will open, at the top click on read, (if you have 4 sticks you'll have 4 things in that list, if you have 2 sticks you'll have 2 things in that list) so click read SPD on SMBUS blah at 52h or whatever yours says, it will scan your memory stick and tell you all the info about your sticks of ram, what chips it comes with etc, however the information you need to know is at the bottom (see my picture below) does it...
Just chiming in I'm having similar issues with an asus x370 prime mobo. My pc just seemingly powered off, I restart it and 3 sticks are dead, just like that. I tested each one individually and 3 failed to post, one works in every slot so the motherboard "SEEMS" to be working. As for if it caused the issue... I dont know. Im down to 8gb until this one probably dies soon...

I was also not running anything overclocked, and the memory frequency was underclocked to 2400.
 
I have to ask you guys, are you using some sort of software to control your LEDs on your ram ? if so get rid of it now.

Next, download the free version of this: http://www.softnology.biz/files.html and run it, if you are using windows 10 you'll get the stupid smart screen thing come up, just click run anyway, and the new window will open, at the top click on read, (if you have 4 sticks you'll have 4 things in that list, if you have 2 sticks you'll have 2 things in that list) so click read SPD on SMBUS blah at 52h or whatever yours says, it will scan your memory stick and tell you all the info about your sticks of ram, what chips it comes with etc, however the information you need to know is at the bottom (see my picture below) does it say CRC OK or CRC Error ? you will have to run this on all 4 sticks checking each one. for example 50h, 51h, 52h, 53h etc make sure they all say CRC OK if not, the SPD data on the sticks is corrupt, and its caused by using software to control the LEDs, the fix is here: http://www.overclock.net/t/1627823/how-do-i-read-modify-flash-spd-xmp-profiles-on-ddr4-eeprom/30#post_26056228

Mine only says CRC OK because I spent about 4 hours yesterday trying to fix it: http://www.gskill.us/forum/showthread.php?p=81634#post81634

6zsp3b.jpg
 
Solution
the freeware version cant write, but I do get crc error

UPDATED:
so I bought the Thaiphoon program and ran through all the steps to reprogram each stick.. and IT WORKED!
Managed to recover 3 bad sticks and computer now reports 32 gigs of ram again.

Though for whatever reason, one of the sticks reports some different SPD information.

Thats really unfortunate if the Asus Aura (or whatever rgb control used) causes such a very serious problem. These are definitely the best lookin RGB ram sticks and I want to utilize their features...

One more Update:
Some of the the things are still a little off on a few of the sticks, but they seem to be working...
PSR1sQb.jpg

hon2Oq7.jpg

LnFID5W.jpg
 


No the free version cant write, but at least you can check if you have a problem before buying it, worth every penny of that $16.

did you only flashed 3 sticks, you should have flashed all with the same SPD file, however, I did have a strange occurance too, the way I got around it was to remove all sticks, clear the bios, boot to the bios with only 1 stick at a time, and then put all sticks in, seemed to clear up the mess, glad its fixed though, great piece of software to have around, you can also mess about with XMP profiles until your heart is content without damaging the sticks or SPD data, so if you can find a XMP 3600mhz CL17 or CL18 kit in the list similar to yours, you can use it to reprogramm the XMP profile only, not the whole SPD

G.Skill are aware of the problem, and are trying to fix it, I noticed last night they released a new beta, but its still corrupting the SPD data, very risky way if you ask me to change the colours and effects of the LEDs by messing about with SPD data.

In your final update you listed above, it looks like your XMP profile is also corrupt, the best way to go about this, is go through all of the options again, by reading your stick (50h etc), then clicking the Dump and Report etc etc, downloading your SPD file to match your sticks, but this time when you click write, at the top of the write window your will see "settings" and "Address Range" click address range and change it to 180h - 1E6h / Intel XMP 2.0, I suggest you write to one stick at a time and reboot between flashing each stick. Hopefully you did this with writing SPD data too, one stick at a time, not write to all EEPROM devices.

Finally, as long as Thainpoon burner is now saying CRC OK when you scan each stick, you just need to clear the bios data and try the one stick at a time thing, CRC OK means everything is fine with the sticks.