virus in question: http://www.avgthreatlabs.com/us-en/virus-and-malware-information/pu/free/?var=1&utm_expid=34410884-35.CS_WEkTPR3ybFVKTDsXCHQ.1&utm_source=TDPU&utm_medium=SCAN&CTRY=us&LNG=us&PRTYPE=AVF&V=2016&AI=-1&BE=21198549&IDNT=QEVJRF9JZF90cmp8JW5hbWUlPUdlbmVyaWMzOC5PWk0&IDN=YzpcUHJvZ3JhbSBGaWxlcyAoeDg2KVxBVkdcRnJhbWV3b3JrXENvbW1vblxhdmdzdmNhLmV4ZSAoMzc4MCk
Yes hi, first of all Ill try to keep this at short as possible, my apologies this is my first virus...
I have a custom rig I built myself roughly a year and half ago has not had any issues up until now...
OS:Windows 10 Home
AV:AVG, and Malwarebytes
Memory: 16gb DDR4
Board:Crosshair V Formula Z Asus
CPU: AMD FX 8350 on water (Apogee XL waterblock)
Graphics: Nvidia GTX 780ti on water (Custom loop, EKWB Waterblock)
So recently I was doing the normal daily virus scan not unsupervised and AVG discovered the same trojan (Description in title) 12 times it has secured 11 of them but 1 remains present with the same name and it says access denied when trying to remove...
a window then pops up saying your computer will restart in a few moments something went wrong...
So it restarts...then i run the scan again and exactly picks up the same 12 trojans then same window pops up saying restart soon.. I'm really not sure how to tackle this I''ve tried multiple things but thats why im here hopefully to get this resolved by someone who knows more.
AVG Description of issue:
Threat: Trojan horse Generic38.OZM
Object name: c:\Program Files (x86)\AVG\Framework\Common\avgsvca.exe (3780)
Things I've tried..
1.Booted in safe mode and tried full scanning and rootkit scanning the whole computer.
2.Ran malwarebytes, only found 1 PUP but was not tied to the trojan (removed it)
3.Cleaned out registry using CCleaner, found 40 errors, still did nothing.
4.Windows 10 and AVG are always up to date double checked.(latest definitions)
5.Lastly tried to unregister the module in question using command prompt with admin rights
I also made sure that the entries were all correct, upon trying to unregister windows said it could not detect the file? wierd
6.Performance is not affected at all
7.No odd tasks are running in task manager that i could see.
8. There is also no network packet loss what so ever My ping is 20ms
9. There is also only 1 account tied to this computer(me) no other accounts I even looked to make sure no other accounts were created.
The last thing I need to mention is when i got home from work a few days ago my fiance was watching a movie from a burned cd... I'm assuming this data came from a torrent website just guessing? and perhaps maybe this is where it came from..
Anyway thank you so much for your time and effort in reading this, I really hope i can get this resolved soon.
Yes hi, first of all Ill try to keep this at short as possible, my apologies this is my first virus...
I have a custom rig I built myself roughly a year and half ago has not had any issues up until now...
OS:Windows 10 Home
AV:AVG, and Malwarebytes
Memory: 16gb DDR4
Board:Crosshair V Formula Z Asus
CPU: AMD FX 8350 on water (Apogee XL waterblock)
Graphics: Nvidia GTX 780ti on water (Custom loop, EKWB Waterblock)
So recently I was doing the normal daily virus scan not unsupervised and AVG discovered the same trojan (Description in title) 12 times it has secured 11 of them but 1 remains present with the same name and it says access denied when trying to remove...
a window then pops up saying your computer will restart in a few moments something went wrong...
So it restarts...then i run the scan again and exactly picks up the same 12 trojans then same window pops up saying restart soon.. I'm really not sure how to tackle this I''ve tried multiple things but thats why im here hopefully to get this resolved by someone who knows more.
AVG Description of issue:
Threat: Trojan horse Generic38.OZM
Object name: c:\Program Files (x86)\AVG\Framework\Common\avgsvca.exe (3780)
Things I've tried..
1.Booted in safe mode and tried full scanning and rootkit scanning the whole computer.
2.Ran malwarebytes, only found 1 PUP but was not tied to the trojan (removed it)
3.Cleaned out registry using CCleaner, found 40 errors, still did nothing.
4.Windows 10 and AVG are always up to date double checked.(latest definitions)
5.Lastly tried to unregister the module in question using command prompt with admin rights
I also made sure that the entries were all correct, upon trying to unregister windows said it could not detect the file? wierd
6.Performance is not affected at all
7.No odd tasks are running in task manager that i could see.
8. There is also no network packet loss what so ever My ping is 20ms
9. There is also only 1 account tied to this computer(me) no other accounts I even looked to make sure no other accounts were created.
The last thing I need to mention is when i got home from work a few days ago my fiance was watching a movie from a burned cd... I'm assuming this data came from a torrent website just guessing? and perhaps maybe this is where it came from..
Anyway thank you so much for your time and effort in reading this, I really hope i can get this resolved soon.