Hello, I have been having trouble for months with a Gretel A9 smart phone provided by my employer.
The thing seems to be infected by a Trojan which cannot be removed by Factory Restore, or any virus program I have been able to find. (Malwarebytes will detect and clear it, but it comes back straight away).
Here are the symptoms:
-Horrendous pop-ups advertising games
Such as "Grumpy Gorrilla", "Oh No", "99 Balls", and "Sticky Glue). These pop ups are difficult to remove and require scrolling on the advert to find the X to remove, which often leads to clicking on the pop up itself.
This ended up with the phone being subscribed to "Demon Games", running up a £50 phone bill with the network provider.
-Constant browser pop ups to a website called "Aiboo.cc" which I am sure has something to do with it.
-An app called "Magic" which comes up as a virus on malware bytes, and keeps reappearing on the phone, with a little picture of a blue Octopus.
-Constantly tells me I have a new Whatsapp message, but when clicked on, something called "H5 Games" comes up.
-Lake worth ISD is another dodgy app that keeps appearing.
Please, help me if you can. I have tried resetting numerous times, and I've researched everything I have found but there's no information online about any of these things.
The thing seems to be infected by a Trojan which cannot be removed by Factory Restore, or any virus program I have been able to find. (Malwarebytes will detect and clear it, but it comes back straight away).
Here are the symptoms:
-Horrendous pop-ups advertising games
Such as "Grumpy Gorrilla", "Oh No", "99 Balls", and "Sticky Glue). These pop ups are difficult to remove and require scrolling on the advert to find the X to remove, which often leads to clicking on the pop up itself.
This ended up with the phone being subscribed to "Demon Games", running up a £50 phone bill with the network provider.
-Constant browser pop ups to a website called "Aiboo.cc" which I am sure has something to do with it.
-An app called "Magic" which comes up as a virus on malware bytes, and keeps reappearing on the phone, with a little picture of a blue Octopus.
-Constantly tells me I have a new Whatsapp message, but when clicked on, something called "H5 Games" comes up.
-Lake worth ISD is another dodgy app that keeps appearing.
Please, help me if you can. I have tried resetting numerous times, and I've researched everything I have found but there's no information online about any of these things.