Question Tronsmart element mega doesnt turn on.

[leadr]

Hi!
I have a tronsmart element mega. It stopped working from one day to another. Charging is works, but i cant turn it on with on-off switch.
I disassembled it, and took out the motherboard. Do you have any suggestion, what to try out, to find out if it is just the switch, or the problem is beyond that?

pics:

https://imgur.com/a/7mETt4O

View: https://imgur.com/a/7mETt4O

 

[Elinor Chen]

Hi!
I have a tronsmart element mega. It stopped working from one day to another. Charging is works, but i cant turn it on with on-off switch.
I disassembled it, and took out the motherboard. Do you have any suggestion, what to try out, to find out if it is just the switch, or the problem is beyond that?

pics:

https://imgur.com/a/7mETt4O

View: https://imgur.com/a/7mETt4O

Dear Customer,
Thank you for purchasing our product and sorry for any inconvenience caused you. Please try to hold the play button to reset after you were facing any potential problem. Could you please email us at support@tronsmart.com with your order number and share a video via drive google with us so we can help you claim warranty. Thank you and look forward to hearing from you very soon.
Tronsmart Customer Care Team