Hi everyone! I am really new here, my brother recommended I use this site to help me with a computer issue I am having. The computer is pretty old, maybe about five years, but it has worked fine up until this point. I don't know much about computers but I am hoping someone can help me. (I apologize if I did not post this in the correct forum.)
A couple of months ago the computer completely shut off and wouldn't even boot completely--it shut off after showing the ASUS screen.
I carefully took apart the motherboard and cleaned it of all dust, and after some patience I managed to get the computer into repair mode. I got very frustrated and put the computer to the back of my mind and just returned to it today.
Now it is preforming better, but still has some issues. In order for there to be any hope of it booting up at all, I need to hold down the F8 key as it started and select for it to boot from CDROM:5M-ATAPI 1HAS124 B
(There is no CD in the CD drive though, but the other option I have (SATA:3M-Hitachi HDS721010CLA332) never lets the computer boot past the windows loading screen--sometimes even trying to boot it from the CDROM option doesn't allow me to get past that screen.)
I have tried starting it in SAFE MODE, but it always freezes at CLASSPNP.SYS. I have also put the computer through several "start up repairs" and tried system restore points, but have had no luck. When I do manage to get onto my computer, it will only stay on for about 12 minutes maximum before shutting itself off without warning. I have tried running Malware Bytes, but the system never has enough time to complete the scan--though it does detect 77 threats. I have tried launching CMD and putting in sfc/scannow (a suggestion I read about while googling), but the computer tells me that it is already running another operation and I need to wait for that to be complete before I can run SFC. Even though it says this, no other programs are running.
I believe that this might be an issue with the updates on the computer, or possibly a hardware issue, but I honestly have no idea. My father has been using the computer for the last year or so and he told me that he never approves any of the Windows Updates, always selecting "Postpone".
I am just really not sure what steps to take next. Any advice?
A couple of months ago the computer completely shut off and wouldn't even boot completely--it shut off after showing the ASUS screen.
I carefully took apart the motherboard and cleaned it of all dust, and after some patience I managed to get the computer into repair mode. I got very frustrated and put the computer to the back of my mind and just returned to it today.
Now it is preforming better, but still has some issues. In order for there to be any hope of it booting up at all, I need to hold down the F8 key as it started and select for it to boot from CDROM:5M-ATAPI 1HAS124 B
(There is no CD in the CD drive though, but the other option I have (SATA:3M-Hitachi HDS721010CLA332) never lets the computer boot past the windows loading screen--sometimes even trying to boot it from the CDROM option doesn't allow me to get past that screen.)
I have tried starting it in SAFE MODE, but it always freezes at CLASSPNP.SYS. I have also put the computer through several "start up repairs" and tried system restore points, but have had no luck. When I do manage to get onto my computer, it will only stay on for about 12 minutes maximum before shutting itself off without warning. I have tried running Malware Bytes, but the system never has enough time to complete the scan--though it does detect 77 threats. I have tried launching CMD and putting in sfc/scannow (a suggestion I read about while googling), but the computer tells me that it is already running another operation and I need to wait for that to be complete before I can run SFC. Even though it says this, no other programs are running.
I believe that this might be an issue with the updates on the computer, or possibly a hardware issue, but I honestly have no idea. My father has been using the computer for the last year or so and he told me that he never approves any of the Windows Updates, always selecting "Postpone".
I am just really not sure what steps to take next. Any advice?