Hey everyone, I just got my new XFX R9 390 in the mail yesterday, and after hooking it up and installing the drivers, I'm now unable to get my PC to boot up properly. Most times, the screen will go blank just after the "windows is starting" animation screen, but before the login screen appears (I'm running Windows 7 64-bit). The PC remains on and running, but I'm only seeing a blank screen. Interestingly, my monitor isn't giving me a "no signal detected" message at this point, rather it's just remaining black. I'm about at my wits end, so I thought I'd reach out and see if you guys have any suggestions. I've listed out the procedures that I've gone thorough so far below, as well as my current build, but I'm happy to provide any more information if necessary.
- Uninstalled drivers for old card (XFX Radeon HD 6870) and removed old card
- Hooked up new card using 8 pin and 6 pin connectors
- Booted up computer, it starts fine. I download and install latest AMD drivers for the R9 390 as well as the Catalyst Control Center app. Restart computer.
- Computer boots up fine, but when I tried to load up a couple games (Skyrim, Shadow of Mordor), I noticed they were recommending that I run in Medium settings, when I would have expected higher for this card
- Try to play a couple games, computer crashes. Try to run a benchmark software, computer crashes on the test designed for gaming laptops and mid-end PCs. Computer also crashes randomly when just browsing the web.
- I decide to try a fresh restart, so I uninstall the R9 390 drivers, hook my 6870 up again, and install those drivers and get everything running fine. Then I uninstall all the 6870 drivers, hook up my 390, install those drivers again and, after restarting, everything seems to be running fine -I load up Shadow of Mordor and, after running for a couple of minutes, it crashes. I try to restart my computer, but now it won't even load windows.
PCPartPicker part list / Price breakdown by merchant
CPU: Intel Core i5-2500K 3.3GHz Quad-Core Processor ($239.99 @ SuperBiiz)
CPU Cooler: Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing CPU Cooler ($25.98 @ OutletPC)
Motherboard: Gigabyte GA-Z68MA-D2H-B3 Micro ATX LGA1155 Motherboard
Memory: Corsair XMS3 8GB (2 x 4GB) DDR3-1600 Memory ($57.99 @ Amazon)
Storage: Samsung 840 EVO 120GB 2.5" Solid State Drive ($99.98 @ OutletPC)
Storage: Western Digital Caviar Blue 500GB 3.5" 7200RPM Internal Hard Drive ($48.75 @ OutletPC)
Storage: Seagate Barracuda 1TB 3.5" 7200RPM Internal Hard Drive ($48.89 @ OutletPC)
Video Card: XFX Radeon R9 390 8GB Double Dissipation Video Card ($334.98 @ Newegg)
Case: Fractal Design Define R4 w/Window (Black Pearl) ATX Mid Tower Case ($104.99 @ NCIX US)
Power Supply: Corsair Builder 600W 80+ Bronze Certified ATX Power Supply ($36.99 @ Newegg)
Optical Drive: Sony AD-7280S-0B DVD/CD Writer
Operating System: Microsoft Windows 7 Home Premium Full (32/64-bit) ($267.98 @ Amazon)
Monitor: Dell S2230MX 60Hz 21.5" Monitor
Keyboard: ROCCAT Ryos MK Pro Wired Gaming Keyboard ($149.99 @ Amazon)
Mouse: ROCCAT Kone[+] Wired Laser Mouse
Speakers: Klipsch ProMedia 2.1 120W 2.1ch Speakers
Total: $1416.51
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2015-07-25 20:57 EDT-0400
- Uninstalled drivers for old card (XFX Radeon HD 6870) and removed old card
- Hooked up new card using 8 pin and 6 pin connectors
- Booted up computer, it starts fine. I download and install latest AMD drivers for the R9 390 as well as the Catalyst Control Center app. Restart computer.
- Computer boots up fine, but when I tried to load up a couple games (Skyrim, Shadow of Mordor), I noticed they were recommending that I run in Medium settings, when I would have expected higher for this card
- Try to play a couple games, computer crashes. Try to run a benchmark software, computer crashes on the test designed for gaming laptops and mid-end PCs. Computer also crashes randomly when just browsing the web.
- I decide to try a fresh restart, so I uninstall the R9 390 drivers, hook my 6870 up again, and install those drivers and get everything running fine. Then I uninstall all the 6870 drivers, hook up my 390, install those drivers again and, after restarting, everything seems to be running fine -I load up Shadow of Mordor and, after running for a couple of minutes, it crashes. I try to restart my computer, but now it won't even load windows.
PCPartPicker part list / Price breakdown by merchant
CPU: Intel Core i5-2500K 3.3GHz Quad-Core Processor ($239.99 @ SuperBiiz)
CPU Cooler: Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing CPU Cooler ($25.98 @ OutletPC)
Motherboard: Gigabyte GA-Z68MA-D2H-B3 Micro ATX LGA1155 Motherboard
Memory: Corsair XMS3 8GB (2 x 4GB) DDR3-1600 Memory ($57.99 @ Amazon)
Storage: Samsung 840 EVO 120GB 2.5" Solid State Drive ($99.98 @ OutletPC)
Storage: Western Digital Caviar Blue 500GB 3.5" 7200RPM Internal Hard Drive ($48.75 @ OutletPC)
Storage: Seagate Barracuda 1TB 3.5" 7200RPM Internal Hard Drive ($48.89 @ OutletPC)
Video Card: XFX Radeon R9 390 8GB Double Dissipation Video Card ($334.98 @ Newegg)
Case: Fractal Design Define R4 w/Window (Black Pearl) ATX Mid Tower Case ($104.99 @ NCIX US)
Power Supply: Corsair Builder 600W 80+ Bronze Certified ATX Power Supply ($36.99 @ Newegg)
Optical Drive: Sony AD-7280S-0B DVD/CD Writer
Operating System: Microsoft Windows 7 Home Premium Full (32/64-bit) ($267.98 @ Amazon)
Monitor: Dell S2230MX 60Hz 21.5" Monitor
Keyboard: ROCCAT Ryos MK Pro Wired Gaming Keyboard ($149.99 @ Amazon)
Mouse: ROCCAT Kone[+] Wired Laser Mouse
Speakers: Klipsch ProMedia 2.1 120W 2.1ch Speakers
Total: $1416.51
Prices include shipping, taxes, and discounts when available
Generated by PCPartPicker 2015-07-25 20:57 EDT-0400
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