Trouble playing online games and watching youtube vids

[Weathered]

Ok so let me see if I can explain this. We have AT&T Uverse internet with 30mbs speed. I do a speed test and get around 27 to 28mb's DL and around 4-5 upload speed. I can browse the internet fine. But I have an online flash game I play that I am having issues with. Also youtube videos are slow to load even if it is just music playing. But when browsing the net, pages load up just fine.

Now this has been happening going through the internet company's modem/router. Also tried a separate router, a linksys wrt-3200acm with same results.

I am almost positive it is an issue on either my end or the company's because I can go to a friends house and the online game and everything else works fine. And my internet is just a little bit faster than his. I am also running a faster computer. But either way, if it was an issue on either my end or the company's end, why would I be showing 27mb's?

 

[SgtScream]

1. Is your friends connection to the computer hardwired and is yours wireless?
2. Do you have the same problem with other devices in your residence?

27mbps would be fine if you have a broadband cirucuit. This means the neighborhood is sharing one circuit so speeds are not guaranteed during peak usage.

 

[Weathered]

1. He runs wireless and I am hardwired. I did try wireless but didn't notice any difference.

2. I have not noticed any problems with other devices.

 

[SgtScream]

1. He runs wireless and I am hardwired. I did try wireless but didn't notice any difference.

2. I have not noticed any problems with other devices.

You started by swapping out the network equipment. We will keep going in that direction. Since other devices do not have this problem, swap out the network cable to your computer.

 

[Weathered]

I was wrong, I have another laptop connected wirelessly and it is real slow when watching a youtube video, just a music video. I have not tried playing the online flash game since the laptop itself is too slow to handle it.

I have tried switching out cables from the linksys router to the desktop and still the same.

 

[SgtScream]

Disable the wireless on the laptop and plug the network cable that normally goes to your desktop, into the laptop. Verified the same problem persists.

 

[Weathered]

Same thing still happens.

Well I did a live chat with AT&T and according to them, there is a wiring issue with the modem and they are sending me a new modem. But not sure how they would know it's a wiring issue when no one looked at the modem in person.

Will see if new modem fixes it, I sure hope it does. They said if it doesn't, they will send someone out to check the lines.

 

[Weathered]

Well I got the new modem from the company and got it installed. But I don't notice any difference, in fact it may be a little slower with the new modem.

Guess I will be calling them again and get them to come out and do a line test.