Alienware 17 R5
i9-8950HK
GTX 1080
32GB RAM
So I can't figure this one out and neither can Alienware support, and I've even shipped the laptop to them, so I'm relying on you guys and you've never failed me. To start, I'm probably not using the laptop as intended. I'm using it primarily as a desktop now connected to a 34in Alienware monitor, wired keyboard and mouse, and a couple external hard drives. The problem I'm having is when I have too many things connected and running at the same time everything starts glitching, the keyboard and mouse start disconnecting and reconnecting and I've even gotten the BSOD a few times. These problems magnify if I try connecting bluetooth peripherals like headphones or an xbox controller. These problems were much worse, and included several other problems, when I initially bought the computer due to Aliewares terrible software that came preinstalled. Alienware has since replaced just about all the hardware, the "smart board" I think they call it which includes the Mobo, CPU, and GPU and replaced some heat sinks. The problem isn't as severe as it was before since they replaced these and reinstalled Windows without the Alienware software, but it's still there, especially with the bluetooth peripherals. I know it's a laptop, not a desktop, but it's a $3000 laptop and I haven't had these kinds of problems with a $500 desktop. Thanks for the help guys
i9-8950HK
GTX 1080
32GB RAM
So I can't figure this one out and neither can Alienware support, and I've even shipped the laptop to them, so I'm relying on you guys and you've never failed me. To start, I'm probably not using the laptop as intended. I'm using it primarily as a desktop now connected to a 34in Alienware monitor, wired keyboard and mouse, and a couple external hard drives. The problem I'm having is when I have too many things connected and running at the same time everything starts glitching, the keyboard and mouse start disconnecting and reconnecting and I've even gotten the BSOD a few times. These problems magnify if I try connecting bluetooth peripherals like headphones or an xbox controller. These problems were much worse, and included several other problems, when I initially bought the computer due to Aliewares terrible software that came preinstalled. Alienware has since replaced just about all the hardware, the "smart board" I think they call it which includes the Mobo, CPU, and GPU and replaced some heat sinks. The problem isn't as severe as it was before since they replaced these and reinstalled Windows without the Alienware software, but it's still there, especially with the bluetooth peripherals. I know it's a laptop, not a desktop, but it's a $3000 laptop and I haven't had these kinds of problems with a $500 desktop. Thanks for the help guys