Hi folks. I have an ongoing saga with troubleshooting latency spikes for Heroes of the Storm. I was hoping I could get some expert eyes on my WinMTR results here:
https://imgur.com/a/yYQG0Rs
I'm not sure if I'm committing a serious faux pas by posting WinMTR results or not, but there they are.
After a long and exhaustive troubleshoot over the course of a few weeks (including but not limited to entirely replacing my modem, router and upgrading my internet package), I finally contacted a representative at Blizzard. They had a look at my WinMTR results and told me that the issue was with my ISP, not my home network or my computer (I guess because of everything I had tried before contacting them).
So, my question(s) to you clever-types is: What can I conclude from these WinMTR results, if anything? (so I know what I'm talking about when I contact Spectrum); and is the Blizzard representative correct in shifting the blame to my ISP?
To my layman's eyes, after watching WinMTR work ping by ping for a while, it will be normal at 40-50ms and then suddenly spike to 150-200ms across the board, pushing the average up. This is almost certainly the source of my in game lag spikes. Is this sort of thing fixable?
Thank you in advance! Sorry for the long post. For those interested, I have threads here: https://us.battle.net/forums/en/heroes/topic/20767437056 and here: https://www.reddit.com/r/techsupport/comments/966dqx/inconsistent_lag_spikes_during_gaming_sessions_on/ detailing my steps and my lag and so on. Fair warning, they're walls of text.
https://imgur.com/a/yYQG0Rs
I'm not sure if I'm committing a serious faux pas by posting WinMTR results or not, but there they are.
After a long and exhaustive troubleshoot over the course of a few weeks (including but not limited to entirely replacing my modem, router and upgrading my internet package), I finally contacted a representative at Blizzard. They had a look at my WinMTR results and told me that the issue was with my ISP, not my home network or my computer (I guess because of everything I had tried before contacting them).
So, my question(s) to you clever-types is: What can I conclude from these WinMTR results, if anything? (so I know what I'm talking about when I contact Spectrum); and is the Blizzard representative correct in shifting the blame to my ISP?
To my layman's eyes, after watching WinMTR work ping by ping for a while, it will be normal at 40-50ms and then suddenly spike to 150-200ms across the board, pushing the average up. This is almost certainly the source of my in game lag spikes. Is this sort of thing fixable?
Thank you in advance! Sorry for the long post. For those interested, I have threads here: https://us.battle.net/forums/en/heroes/topic/20767437056 and here: https://www.reddit.com/r/techsupport/comments/966dqx/inconsistent_lag_spikes_during_gaming_sessions_on/ detailing my steps and my lag and so on. Fair warning, they're walls of text.